Pamela D. Crawford

adx315@r.postjobfree.com

551-***-****

Objective

Proven customer service professional looking to leverage my expertise in a patient services position utilizing my extensive customer service skills and professional expertise.

SKILLS

Microsoft office Passport SCI EPIC

Medinformatix PeopleSoft Dentrix Royal

WORK HISTORY

Hackensack Radiology-Hackensack, NJ

9/2019-3/2022

Radiology Scheduler/Remote

●Scheduled radiology procedures

●Scheduled exams for patients, performed pre-registration, faxed and scanned documents, handled customer service related requests, communicated preparations

●Maintained self-control when dealing with difficult patients and or situations, and identified patients with special needs expressing care and compassion.

●Maintained good rapport with referring physicians, secretaries and clinical site staff.

HACKENSACK UNIVERSITY MEDICAL CENTER-Hackensack, NJ 2/2018-9/2019

Medical Secretary

●Provides administrative/secretarial support to doctors, nurses, surgical coordinators, and other department staff.

●Greet clients and obtain intake and patient information, schedule and register clients, and communicate information related to scheduling and other related questions at hand.

●Answer phone calls and monitor voicemails to return phone calls to clients in an established time frame.

UNITED PARCEL SERVICE – Moonachie, NJ 2018-Present

Operations Clerk

●Responsible for reviewing invoices while working with both the central and local dispatch offices to assist in managing load schedules

●Answer customer inquiries relating to rates, appointments, etc.

●Data entry

PEDIATRIC DENTISTRY of Teaneck – Teaneck, NJ 2017-2018

Patient Care Coordinator

●Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time and schedule patient

●Reviews screening form and verifies insurance information to ensure accuracy.

●Ensures best possible customer service by properly educating the patient on the exam preparation and answering questions.

●Update patient record in Dentrix, including any notes necessary for the Doctor, customer, or future reference.

● Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.

●Obtains proper approval for schedule changes or cancellations as appropriate.

UNIVERSITY RADIOLOGY - Somerset, NJ 2015-2017

Scheduling Coordinator

●Scheduled radiology procedures for 18 radiology facilities.

●Maintained good rapport with referring physicians, office staff, clinical staff and co-worker’s. Collecting and verifying patient’s insurance information.

●Problem solving, critical thinking and time management, displaying excellent communication skills and telephone etiquette.

●Maintaining a positive attitude when dealing with difficult patients.

BERGEN GASTROENTEROLOGY - Emerson, NJ

2014-2015

Recall Scheduling Coordinator

●Collected patient’s demographic information and updated records.

●Scheduled endoscopic procedures.

●Communicated with physicians and office staff regarding the patient's preparation.

●Handled call backs, and performed various other clerical tasks. Displayed excellent communication skills and telephone etiquette.

LENOX HILL RADIOLOGY - New York, NY

2013-2014

Scheduling Coordinator

●Scheduled exams for patients, performed pre-registration, faxed and scanned documents, handled customer service related requests, communicated preparations

●Displayed excellent communication skills and telephone etiquette. Placed calls to referring physicians for patients expressing difficulty with scheduling.

●Maintained self-control when dealing with difficult patients and or situations, and identified patients with special needs and expressed care and compassion.

●Maintained good rapport with referring physicians, secretaries and clinical site staff.

HOLY NAME MEDICAL CENTER - Teaneck, NJ

2009-2013

Surgical Scheduler

●Surgical scheduler, Registered and updated information. Verified the patient Insurance coverage in the Passport and One source system.

●Collection of monies for Co-pays and Deductibles for the services rendered from previous and future services.

●Communicated with the doctor office to schedule surgical and non-surgical procedures.

●Notified the patients the night before to confirm the time of arrival for surgical procedures.

●Registered patients that are at our facility for radiology and other procedures to be performed that day.

EDUCATION

Bergen Community College

Data Tech Institute

Clifton School of Business

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