Customer Service Call Center
Resume:
Twanda D. Booker
Customer Service Expert
My core focus has been the satisfied
customer. I have continued to broaden by
client base with different opportunities
that focus on the satisfied customer and
the progressive business model.
Experience Education
2011 – Current
Customer Service Expert-Arise
Act as first point of contact to resolve customer issues stemming from product purchase, return of damaged or defective products, processing orders, filing claims, technical issues arising from use of the client website, upsell and coordinate with vendors to satisfy the needs of each customer.
2019 – 2023
Professional Facilitator-Arise
Facilitate the training and education of new hires. Lead self-paced class of 30-40 new hires for four hours each day. Prepare for call taking. Evaluating implementation of client-based handling policy. Hands on tracking of progress and readiness to move to call center environs. Monitoring calls to facilitate reaching all metric goals. 2000-2005
Customer Service Representative-Ameritech/SBC
Act as Lead for call center team. Take calls for new service or repair. Follow through on customer escalations. Process pay by mail. Some sales metrics included.
1974 – 1975
Business Management
Computer Science
Cass Technical High School
Business Management
Post University
Skills
• Creativity
• Leadership
• Organization
• Problem solving
• Teamwork
Contact
12794 Picadilly Dr
Sterling Heights Michigan
*************@***.***
Contact this candidate