Customer Service Data Entry

ShaQuetia Copeland

Chesapeake, VA *****

***********@*****.***

Objective

To secure a position, utilizing abilities developed through experience and education, with the opportunity for professional growth.

I am a people person that loves helping others. I am experienced with several types of software. Proficient in Microsoft Office Suite. I pay attention to details. I am very Tech savvy, determined to get to the root of the issue. I am very Organized, have exceptional multi--tasking abilities. I am extremely dependable. I have excellent customer service skills... Typing 45 wpm. Data entry skills.. Strong communication skills… Always eager to learn new things and I am a fast learner with little or no supervision.

Employment

12/2018-Present Modsquad

•Work from home customer service/technical support

•Tier 1 and tier 2 support

•Moderation

•Support for users who need assistance with accounts, help setting up new accounts

•Answer Incoming calls, tickets, email and chats to support users with account issues

09/2018-12/2021 Seasonal Ttech Primary/Data Entry

• Work from home Data Entry

•Create spreadsheets to track important customer information and orders.

•Transfer data from hard copy to a digital database.

•Update customer information in a database.

•Organize existing data in a spreadsheet.

•Verify outdated data and make any necessary changes to records.

3/2018-10/2018 Ancestry Customer Service Agent

•Work from home office for Ancestry.com

•Assist customer with account issues

•Setting up new accounts

•Assisted customers in purchasing DNA kits and subscriptions.

4/09/2015-2/24/2017 BT Conferencing, Help Desk

•Book conference calls

•Provide tier 1 billing support

•Set up new accounts

•Provide helpdesk service to various companies such as DHL, Xerox, etc.

•Answer various questions customers call in regarding their conferencing accounts

References upon request

Contact this candidate