Customer Service Entry Level

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

MONAE

BARNES

Sacramento, CA 95822 312-***-**** ************@*****.*** Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. Basic Math Functions

Product Recommendations

Telephone Management

Customer Complaint Resolution

Customer Service and Assistance

Cooperative Attitude

High-Volume Environments

Safe Food Handling

Multi-Line Telephone Systems

Phone Inquiries

Shift Management

NOVEMBER 2021-CURRENT

Customer Service Cashier Little Caesars Sacramento, CA Responded promptly to requests for assistance, spills and customer inquiries. Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Processed customer orders and accurately handled payment transactions. OCTOBER 2022-FEBRUARY 2023

Hostess Stagecoach Restaurant Sacramento, CA

Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

EDUCATION

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Accommodated special seating requests for guests to enhance satisfaction. Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Minimized customer service complaints by expertly managing customer expectations during busy periods.

JUNE 2022

High School Diploma

Rosemont High School, Sacramento, CA

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