Branch Operations Business Finance

Karanam Weerayalage Gayan Indika

+947******** **************@*****.***

*** ***********, ********, *****, *** Lanka

LinkedIn : https://www.facebook.com/gayan.indika.5036 Birthday - 13/12/1990

Religion - Buddhist

Nationality - Sri Lanka

Passport no - N9794103

PROFESSIONAL

SUMMARY

Experienced Operational

Manager and Management

Trainee focused on

developing efficient

processes using

knowledge of best

operation & Administration

procedures, Customer

Relationships, Training &

Development and Auditing.

Highly qualified and well

stabilized in Administrative

environments that are

fast-paced and

challenging

SKILLS

Language abilities

(Excellent command

in writing, reading

and speech in

English) - Expert

Possess good

communication and

presentation skills -

Expert

Possess strong

analytical and report

writing skills - Expert

Committed team

player - Expert

Ability to work under

pressure and deliver

strict deadline -

Expert

Ability to handle

multiple tasks -

WORK EXPERIENCE

Branch Operation & Customer Relations

In Charge

Citizens Development Business Finance PLC • Sri

Lanka

• Responsible for all aspects of the branch technical and physical infrastructure, often including the supervision of all support staff.

• Managing the branch's operation team to deliver

effective financial service to clients.

• Responsible for ensuring outstanding customer relations and high sells as well as imbibing the branch's service culture in all staff members through personal coaching and granting of bonuses and other incentives to motive staff.

• In order to achieve best result in due time, need to delegate duties to various team members, giving them specific tasks to accomplish for the overall success of branch operation.

• Directly answerable to the head of company is also required as part of job functions to ensure that the goals and objective of the company are maintained by all staff.

• Provide mentorship to member of the operations team by observing their daily activities and assisting them in solving complicated issues arising from errors in

operations.

• Responsible for setting up the work flow process for branch operations, and for taking necessary measures to provide the needed support for smooth operation

Oct 2019 - Present

Expert

Ability to work

independent with

minimum

supervision - Expert

Strong knowledge

and experience on

MS office

application - Expert

LANGUAGES

• English

Credit Officer (Second Officer) Aug 2017 - Oct 2019 Citizens Development Business Finance PLC • Sri

Lanka

Studying the Customer Relationship Management,

Operation Management & Credit Management by

direct involving of Customer handling and Credit

operation,

Audit Trainee Jun 2015 - Jun 2016

Bakertilly Edirishinha & Company • Sri Lanka

• Work audit teams in the testing of financial system.

• Carry out audit programs according to approved audit programs.

• Carry out documents of the fieldwork accordance with quality standards.

• Draft letter and reports for leader of audit team.

• Examined Balance sheets and Profit and Loss

Accounts, identifying risk or problems and assess the company's general reporting systems

EDUCATION

Branch Operation Management 2022

Institute of Bankers Of Sri Lanka • Sri Lanka

Successfully Completed Certificate in Branch Operations Management Bachelor of Business Administration 2018

Eastern University of Sri Lanka • Sri Lanka

Graduate - Bachelor of Business Administration (Special) Chartered Accountancy 2017

Institute of Chartered Accountants • Sri Lanka

• Certified Business Accountant (CBA)

• Successfully completed Chartered Accountancy CAB 2 Level (Intermediate Level)

• Followed an Information Technology course in CA Sri Lanka G.C.E Advanced Level/ G.C.E Ordinary Level 2011

Siripura Central College • Sri Lanka

• Passed G.C.E Advanced Level Examination 2011 in Commerce stream with 1-A, 1-B, 1- C

• Passed G.C.E Ordinary Level Examination in 2006 with 1-B, C-7, 2-S HOBBIES AND INTEREST

My hobby is playing Cricket and hangout with my friends EXTRA-CURRICULAR ACTIVITIES

CSR Projects Aug 2017 - Present

Citizens Development Business Finance PLC • Sri

Lanka

Actively participate every CSR Project & other Activities

Contact this candidate