Windows Server Customer Service
Resume:
Craig Bully
IT Management
Experience/ Objective
Address
P.O Box 1013
Castle Comfort, Dominica
Phone
Email **********@*******.***
Senior level IT professional, with experience in the application of appropriate and practical technology/mix of technologies, that meet both business and clientele needs while minimizing risks. Motivated achiever with demonstrable ability to recommend enhancements to business processes. Manager with exceptional coordination and communication skills, primarily in regards to meeting clientele needs in the field of technology. Exceptional problem solver, with keen ability to resolve technology issues, provide for system enhancements and analyze/ define business processes for improvement. Team player who is attentive to meeting and exceeding company growth objectives.
Seeking a challenging leadership position within an environment that encourages innovative thinking and career development;
where my experience in logistics, problem-solving and management can be effectively utilized.
Work History
Digicel BVI Ltd Sept 2017 – Sept 2022
ICT Pre-Sales Engineer
- Directly involved in the development and support of both standard and non-standard ICT solutions using multiple vendors and technologies throughout the design stage to post-sales support.
- Works with the sales and project management team to support the
sales effort where required on identified opportunities as the technical authority on the suite of product offerings from Digicel Business Solutions.
- Produce and document solution designs and network topology diagrams to support the technical solution being proposed. Support Business Solutions Manager on technical sales opportunities.
- Provide ongoing support after an implementation has been successful
- Provide onsite technical support and assistance to resolve customer incidents or support issues.
- Installation and support of DIA (Dedicated Internet Access), Installation of PTP and Access Point antennas from cell site and customer locations.
- Management of ICT antennas from cell sites and client locations.
- Installation of managed business solutions equipment for businesses including APs,security appliances, network infrastructure.
- Installations and support of Cisco Meraki access points, switches, firewalls and cameras.
- Installations and support of PBX systems from Avaya and Yeastar.
- Installation and configuration of Fortinet firewalls and voice gateways.
Technical lead for installation of tracking system for BVI Government’s Covid19 BVIPass mobile app on Digicel phones with GPS, Geo-fencing and facial recognition technology
Infinite Solutions Inc. Aug 2008 – Jul 2017
Network Specialist/ Computer Repair/ IT Department
Manager
Management, supervision and training of IT staff in a fast- paced environment
Maintenance of in-house network consisting of Microsoft Exchange server, SharePoint, company accounting software and VMware and Windows hypervisors.
Provide consultations and complete IT solutions for new and existing clientele including support/ maintenance contracts for
6 current business clients.
Advise Managing Director on current and evolving technologies and overall upgraded solutions for present and potential clients.
Implementation and installation of servers, racks,UPS and
NAS devices for SMB clients.
Implemented conversions from physical to virtual
Design and implementation of virtual hypervisors
Implemented conversions from physical to virtual network infrastructure for clients.
Comprehensive physical and virtual backup solutions for
SMB clients. Network
Implementation of disaster recovery plans for clients
including off site solutions.
Certified technician for warranty replacement parts, repair
and rebuilds of IBM, HP and Lenovo servers, desktops and notebook computers for the British Virgin Islands region.
Migration of on-premise exchange email server to Microsoft office 365 cloud service.
Identified and implemented efficient systems for existing
company’s network infrastructure i.e vlans.
Work History
Prior to 2008
Computer Consultant/ Network Technician (DataPro, Tortola) (2007-2008)
IT Manager (AutoTrade Ltd, Dominica)
(2003-2007)
IT Cert if icat ions & Courses
- CCNA Routing and Switching
- A+
- Network +
- Microsoft Azure Fundamentals AZ900
- MCP 2000/2008
- MCSA Windows Server 2000, MCSA Windows Server 2012.
- MCSE Windows Server 2000, MCSE Windows Server 2012 (Server
Infrastructure).
- MCSE – Windows 2012 (Desktop Infrastructure).
- MCITP (Server Administrator) W indows 2008 Server.
- MCITP (Enterprise Administrator) W indows 2008 Server.
- MCTS - Windows Server 2008 R2, server virtualization.
- Lenovo/IBM & HP Certified Technician on notebooks, desktops and
servers.
- VMware VTSP 4
- VMware VCP5-DCV
- Lenovo Think Server technical training course in Raleigh, North
Carolina.
- VMware VCP6-DCV certified
- Windows 2008 Server Administrator Certification Boot Camp at
CED Solutions
Atlanta, GA July 15th – July 22nd 2010
- The University of The West Indies Open Campus - Customer Service
Training, creating Winning Strategies for Customer Loyalty.
- Microsoft training course or assessment: Office 365 Technical overview.
- Pursuing AZ104 Microsoft Administrator Certification June 2023
Educat ion
2001-2003
New England Institute of Technology
West Palm Beach, FL
Associate Degree in Computer Networking
- Experience in installation and configuration of W indows 2000
Operating System.
- Experience in troubleshooting and maintenance of W indows
2000/ NT Operating Systems.
- Knowledge in network and internet protocols such as 10baseT
and TCP/IP.
- Setup and configuration of internet routers for LAN
- Proficient in computer hardware and software.
- Experience in the installation of W indows 2000 Advanced
Server and Windows 2000 Professional workstations.
- Setup of W indows NT network including DHCP and Proxy
Server.
- Knowledge in building customs computers and also in the setup of software.
- Proficient in data storage and backup options.
1995-1997
Clifton Dupigny Community College
Roseau, Dominica
Associate Degree in Mechanical and Electrical
Engineering
5 Passes in the following City and Guilds Examination Board of
London exams.
- Engineering Drawing and Design
- Power Production
- Measurement and Instrumentation
- Electronics and Systems
- Electrical Engineering Principles
- Six week internship program with Dominica Brewery and
Beverages Co. Ltd.’s engineering department
B.A., Interior Design and Architecture
1999 (Minor in French)
University of Mississippi, Oxford, MS
ASID Member/ NDICQ Certified
Contact this candidate