Customer Service Warehouse Supervisor

Reginald Scott

Memphis, TN *****

901-***-**** adx2qu@r.postjobfree.com

Career Profile

Energetic and passionate leader with 10 years of Warehouse and Distribution Experience. Highly responsible and dependable with precise attention to detail, time efficiency and stellar customer service skills. Led teams of 30+ hourly associates, exempt managers, and hourly supervisors, while maintaining world class performance in safety, quality, and productivity. Professional Experience

Randstad FedEx, Memphis TN September 2020 - Present Warehouse Supervisor

Oversees a wide variety of warehouse activities including receiving materials and/or finished goods and maintaining inventory and associated records. Establishes and updates work procedures to meet warehouse demands as determined by production schedules and workflow.

Interprets, communicates, and enforces company policies and safety regulations to Warehouse Associates.

Recommends measures to improve quality of service, increasing efficiency of productivity and equipment performance.

Schedules, motivates, and disciplines 30 hourly employees; communicates job expectations and planning.

Inspect and supervise use of material handling equipment: i.e., forklifts, pallet jacks, automated wrappers, reach trucks, powered conveyors and both scissor and hydraulic lifts. The TJX Companies, Memphis, TN October 2014 – August 2020 Warehouse Supervisor

Managed daily operations of end-to-end fulfillment process of receiving, put-away, picking and packing, shipping and returns handling.

Oversaw the warehouse function including receiving, shipping, transportation, cycle counting, and inventory control and reporting.

Led team meetings, trained, set daily goals, and mentored new warehouse associates Provided corrective actions and recommended performance plans for underperforming warehouse associates.

Maintained warehouse efficiently by utilizing maximum floor space and continuously making improvements.

Ensured that physical conditions of the warehouse were maintained through appropriate cleaning policies and routine inspection of equipment conditions. Kelly Services Nike, Memphis, TN October 2010– October 2014 Warehouse Supervisor

Achieved 15% reduction in delay time through on-time warehouse operations and deliveries. Reduced cost of off standard hours by 15% saving more than $150,000 a year. Warehouse and Distribution Leader

Developed and trained 5 hourly mid-level supervisors, 7 hourly team leads, and 6 material handlers to support the business.

Led meetings with Senior Leaders of Kelly Services and Nike to discuss performance, cost, and quality.

Minimized process discrepancies by spearheading budget, supervising staff, and controlling inventory and supply management.

Tracked and coordinated the receipt, storage and timely delivery of goods and materials. Developed standard operating procedures that significantly improved productivity in order entry, picking/packing, and materials management.

Checkers Drive in Burger King (Combined Experience) April 2004 – September 2010 Shift Manager and Assistant Manager

Fostered a culture of teamwork and accountability that encouraged excellent customer service. Led 8 hourly employees: disciplinary actions, performance improvement and terminations. Maintained the highest performing store in the region; 95% satisfaction rate reported by customer experience surveys.

Maintained cash management, inventory control, food quality and safety measures. Certification

Forklift Certification

Education

Northside High School, Memphis TN

1995

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