Darshan Gajjar

LinkedIn: https://www.linkedin.com/darshan-g-60806591

E-mail: adx2qi@r.postjobfree.com

Cell: 201-***-****

Professional Summary:

● Over 5 Years of IT experience that includes 4+ Year experience in Salesforce.com CRM Platform with various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi-tier, web-based and portals based object oriented enterprise applications SFDC Development, Business Analysis, System Analysis, Testing, Production Support, Implementation of SFDC, Financial Cloud and Web Based Applications.

● Experience in Administration, Configuration, Customization, Development and support on Salesforce.com Platform.

● Ability to Set Up, Customize and Deploy to salesforce.com from the ground up for large user groups, perform hands on customizations using Apex, Custom Reports salesforce.com Web Services API and train sales users.

● Good experience in Developing Business Logic Services using Custom Objects, Controllers, APEX Classes and APEX Triggers.

● Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, ETL Data Extraction and Information on Demand.

● Designed and developed Workflow Rules, Validation Rules, Approval Processes and Customizations within Salesforce.com.

● Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.

● Good experience with SOQL, SOSL, Relationships and Lookups. CERTIFICATIONS:

LINK :- https://trailblazer.me/id/dgajjar1

● Certified Salesforce Administrator (201 Certified)

● Certified Salesforce Developer (PD1 Certified)

● Technical Skills:

Salesforce.com Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Forecasting, Partner WSDL & Enterprise WSDL (Page, Component & Controllers). Custom Integration

Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading

Force.com tools Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in. Programming Languages SQL, SOQL and, APEX

Web Technologies XML, XML Schema, DTD, HTML, DHTML and Web service Tools SQL Navigator 4.1, XML, HTML

Databases MS Access, and MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g. Operating Systems Windows 9X/XP/2000/VISTA/7, 8, 10, 11, Linux, Mac OS X, MS DOS. Microsoft Software MS Office, MS Visio 2007

PROFESSIONAL EXPERIENCE:

UWM, MI Mar 23 – Present

Role: Salesforce Admin/Developer

Responsibilities:

● Performed the roles of Salesforce Developer and Administrator in the organization.

● Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

● Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Force.com API, and Web Services.

● Using Copado to Deploy the stories to another org.

● Create SDD on KB Confluence page, also use Jira for user stories.

● Working in Agile methodology with two weeks of sprints.

● Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

● Customized profiles to achieve the business logic.

● Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

● Retrieved some data and its functionality from Third-Party API’s and displayed within the Lightning Component.

● Created different workflow rules, Process Builder and Approvals for various campaign processes.

● Designed and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components to suit the needs of the application.

Fitch Ratings, NYC Aug 22 –Feb 23

Role: Salesforce Admin/Developer

Responsibilities:

● Performed the roles of Salesforce Developer and Administrator in the organization.

● Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

● Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Force.com API, and Web Services.

● Part of the Integration project, switching from Classic to Lightning.

● Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

● Customized profiles to achieve the business logic.

● Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

● Works with Prod Support Lead and or Prod Support Manager to discuss potential process improvement opportunities identified.

● Retrieved some data and its functionality from Third-Party API’s and displayed within the Lightning Component.

● Created different workflow rules, Process Builder and Approvals for various campaign processes.

● Designed and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components to suit the needs of the application.

TCS, Irvine, TX

End Client – CitiBank Jan 22 – July 22

Role: Salesforce Administrator

Responsibilities:

● Performed the roles of Salesforce Developer and Administrator in the organization.

● Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

● Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Force.com API, and Web Services.

● Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

● Customized profiles to achieve the business logic.

● Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

● Works with Prod Support Lead and or Prod Support Manager to discuss potential process improvement opportunities identified.

● Interacted with ETL team to get transformed/cleaned datasets based on the requirements from business to load into Siteminder.

● Retrieved some data and its functionality from Third-Party API’s and displayed within the Lightning Component.

● Created different workflow rules and Approvals for various campaign processes.

● Designed and developed the Custom objects, Validation rules, Page layouts, Custom tabs to suit the needs of the application.

● Integrated with Talend at the back end with Salesforce as User Interface and it is a bi-directional integration using Siteminder On demand.

● Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Force.com IDE.

Environment: Saleforce.com platform, Apex Language, (Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Financial Cloud, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Eclipse IDE Plug-in, Windows Logic Planet CS, Irvine, CA Jan 19 – Dec 21

End Client - UCInnovation INC

Role: Salesforce Administrator

Responsibilities:

● Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

● Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.

● Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

● Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

● Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components.

● Built Lightning Component Tab for Salesforce1 Navigation and custom Applications in Lightning Experience.

● Implement and consume REST and SOAP web services for project by UCI.

● Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

● Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.

● Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

● Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

● Involved in Business Process reviews.

● Created profiles and implemented Object and field level security to hide critical information on the profile users.

● Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

● Performs day to day administrative tasks and addressing production support issues (unlocking / resetting passwords, modifying data, and creating ad hoc reports).

● Supporting & Co-selling with key partners which may include digital agencies, system integrators, fulfillment/logistics providers.

● Configure Salesforce Service Cloud and Force.com solutions.

● Implement and project-manage Desk.com and Service Cloud configuration projects.

● Serve as an SME for Salesforce Service Cloud.

● Deep understanding of Salesforce administration required with a strong focus on Service Cloud.

● Develop and deliver custom sales presentations and presentations.

● Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

● Integrated the realtime web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com. Environment: Saleforce.com platform, Apex Language, (Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Education: Bachelors in Computer Application (B.C.A), from VNSGU, Gujarat, India. Masters in MSIT (Masters of Science in Information & Technology) from University of Potomac, VA, USA

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