Customer Service Representative
Resume:
Keith Gadson Jr
Dacula, GA 30019
adx2q3@r.postjobfree.com
EDUCATION:
Oakland University
Health Science (Some Courses Completed)
SUMMARY:
Applying with a strong interest in the customer service position you advertised. With a solid background in customer service and a genuine passion for helping others, I am confident in my ability to contribute to your team and provide exceptional service to your valued customers.
Employment:
Northwood Inc- Madison Heights, MI
7/2019-Present Case Writer/Rehab Specialist
oWorking with special needs individuals who require special ambulatory transportation to increase mobility
oResearching medical polices as directed by health insurances
oCommunicating with Physician's offices/ Durable Medical Equipment Providers
oCommunicating with Insurance Health agencies and presenting case files on the patient members for them to effectively review
oCommunicating with patients, physicians, and providers of authorization statuses as directed by the health plan
* HAS BEEN REMOTE SINCE MARCH OF 2020
Dakkota Integrated Services - Sterling Heights, MI/ Rochester Hills, MI
03/2014-05/2018 Materials Handler/ Machine Operator/ Team Lead
oTrained incoming staff on how to operate stations effectively
oEnsured products were made correctly and in a timely manner
oMade sure communication boards were filled out correctly
oMade sure the line was rotating properly to ensure fatigue between workers is minimal
oEnsured correct product is in the correct spots on shipping carts
oEnsured shipping carts are loaded in the correct positions onto the carrier truck
oEnsured any problems with the customer are handled in a timely manner
oLoaded and unloaded Semi-trucks with Hi-lo
oInspected products to assure they were satisfactory and ready to be shipped out
U-Haul Moving and storage – Clinton Township, MI
08/2013-03/2014 Customer Service Representative
oHelping customers with any issues
oAssisted with renting, maintaining, and storage unit space
Will's Renovations –Clinton Township, MI
03/2010-03/2014 Renovation Technician
oProvided excellent customer service prior and during installations
oPainted, repaired drywall, and created floors
William Beaumont Hospital – Troy, MI
08/2007-08/2010 Physical Therapy Tech Aid
oPrepped patients before and after seeing therapist
oWorked within the rules and regulations of Beaumont's codes and conduct
oAssisted therapist with patient exercise programs
oRemained alert and ready to act in an emergency
Oakland University, Department of Recreation –Rochester Hills, MI
11/2004-12/2007 Building Manager/ Wellness Health Mentor
oManaged and assisted daily operations of the entire Rec Center (Welcome Center, Service Desk, Fitness
oCenter, Gym, Racquetball, Wellness Classes and Aquatic Areas)
oKnew and upheld all rules and regulations of the Rec center
oAssisted and encouraged all patrons in the building
oEnforced disciplinary actions to patrons and workers if needed
References available upon request.
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