JW

JENNIFER WALLS

adx2p4@r.postjobfree.com 662-***-**** Olive Branch, MS 38654

OBJECTIVE STATEMENT :Hardworking Customer Service Rep. with 15-year background making valuable contributions in Office or WareHouse settings. Detail-oriented professional delivering effective records maintenance and shipping coordination. Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.

Organization and Prioritization

Invoice and Manifest Review

Problem-Solving

Carrier Relations

Conflict Resolution

Records Management

Shipping Method Optimization

Clear Communication

Order Checking

Routing Determination

Shipment Inspection

Data Documentation

Delivery Scheduling

Quality Control

Inventory Counts

Handheld Scanners

Forklift Operation

Critical Thinking

Freight Labeling

Microsoft Office

System Updating

Cardinal Health Olive Branch, MS

Warehouse Receiver

06/2021 - Current

Trained new hires on warehouse policies and procedures. Filled out labels, held tags and packaged equipment as necessary. Researched, escalated and resolved billing and vendor discrepancies. Filled orders by locating and preparing items for delivery. Tracked and recorded sent and received work invoices. Thomas & Betts Byhalia, MS

Quality Auditor

08/2007 - 06/2021

Salary: $39,610

Job Type: 40 hours per week, Full Time

Supervisor: Jon Newton, 901-***-****

Improved reliability of supply chain software systems database and order processing

Delivered weekly status reports and applied excellent escalation skills Collaborated with cross functional departments to assure seamless communication

Created internal process procedures and documents

Conducted internal systems and process audits

Customer Service

Spread Sheets and Charts

Handling Complaints

Investigated and identified quality issues to uncover root causes and Summary

Skills

Experience

explore potential corrective actions.

Checked products with inspections and tests to ferret out non-conformity and flaws.

Detected department-level problems by monitoring activities and reporting on findings.

Inspected production areas regularly to identify and process violations impacting final quality results.

Hunter Fan Company Byhalia, MS

Lane Attendant

05/2006 - 07/2007

Operating Machines

Coordinating with immediate supervisor and shipping team to complete shipment schedules

Invoicing Orders

Organizing and Planning

Providing shipping information for cargo

Customer Service

Tracking and providing export shipment information. Researched and corrected problems quickly to maximize customer satisfaction.

Stanford University Stanford, CA

Associate of Science in Art Education

03/2015

Holly Springs High School

Holly Springs MS

05/2003

GPA: 3.8

L6S Yellow Belt Completion

Consistently maintained high customer satisfaction ratings. Improved delivery of Product and Service by working hard and scribing for excellence, realizing overall increase in customer satisfaction and cost efficiency.

Education and Training

Certifications

Accomplishments

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