Jesse Pardo

Professional Summary

Experienced retail and service manager with a

natural acuity for customer care and a creative mind looking to take on new challenges and break into

new industries. Demonstrated success leading and

motivating a team to drive business growth and

customer satisfaction.

Work History

Seafood Associate Team Leader

Whole Foods, Wellesley, MA

• Quickly rose from entry supervisory role to

department manager in just over a year as a result of consistent high-performance and direct positive impact on department metrics.

• Developed actionable insights that increased

revenue by 28% and decreased shrink metrics by

16%.

• Conduct training and hold weekly team huddles

to improve productivity, accuracy, and

commitment to friendly service.

• Utilize customer feedback to inform changes and

improvements to customer satisfaction.

• Create and manage project plans, inventory

orders, employee schedule and budgets.

• Maintain database systems to track and analyze

operational data.

• Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Contact

Address

Remote, U.S.

Phone

813-***-****

E-mail

adx2n2@r.postjobfree.com

Skills

Leadership/ Mentorship

Excellent

Project Management

Excellent

Communication/

Negotiation

Excellent

Technical Aptitude

Excellent

Creative Solutions

Excellent

Customer Relations

Excellent

Microsoft and Adobe

Applications

Excellent

Web Development

Good

CSS and Javascript

Good

Oct 2020 -

Current

Owner/ Operator

Pardo's Paddle Tours, Tampa, FL

• Organized small, guided kayak tours to share love for kayaking and the outdoors with current

customers and fellow adventurers.

• Tours were tailored to each customer or group

based on experience level and preferred

destinations with a focus on safety and respect for the environment.

Co-Owner/ General Manager

AP Quality Produce, Tampa, FL

• Family owned and operated produce market

since 1984.

• Managed daily operations and improved business

metrics by implementing new marketing strategies

and product management procedures.

• Monitored market conditions to set accurate

product pricing and take advantage of emerging

trends.

• Cultivated notable customer loyalty and lasting

vendor relationships through quality and positive

service.

Certifications

Dec 2023

Google UX Design

Professional Certificate

Interests

Outdoor Enthusiast

Game Design

Astronomy/ Theoretical

Physics

Education

Aug 2004 – May 2007

High School Diploma

Gaither High School -

Tampa, FL

.

Jan 2016 –

Aug 2020

July 2005 –

Aug 2020

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