Hll
Resume:
Jesse Pardo
Professional Summary
Experienced retail and service manager with a
natural acuity for customer care and a creative mind looking to take on new challenges and break into
new industries. Demonstrated success leading and
motivating a team to drive business growth and
customer satisfaction.
Work History
Seafood Associate Team Leader
Whole Foods, Wellesley, MA
• Quickly rose from entry supervisory role to
department manager in just over a year as a result of consistent high-performance and direct positive impact on department metrics.
• Developed actionable insights that increased
revenue by 28% and decreased shrink metrics by
16%.
• Conduct training and hold weekly team huddles
to improve productivity, accuracy, and
commitment to friendly service.
• Utilize customer feedback to inform changes and
improvements to customer satisfaction.
• Create and manage project plans, inventory
orders, employee schedule and budgets.
• Maintain database systems to track and analyze
operational data.
• Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Contact
Address
Remote, U.S.
Phone
**********@*****.***
Skills
Leadership/ Mentorship
Excellent
Project Management
Excellent
Communication/
Negotiation
Excellent
Technical Aptitude
Excellent
Creative Solutions
Excellent
Customer Relations
Excellent
Microsoft and Adobe
Applications
Excellent
Web Development
Good
CSS and Javascript
Good
Oct 2020 -
Current
Owner/ Operator
Pardo's Paddle Tours, Tampa, FL
• Organized small, guided kayak tours to share love for kayaking and the outdoors with current
customers and fellow adventurers.
• Tours were tailored to each customer or group
based on experience level and preferred
destinations with a focus on safety and respect for the environment.
Co-Owner/ General Manager
AP Quality Produce, Tampa, FL
• Family owned and operated produce market
since 1984.
• Managed daily operations and improved business
metrics by implementing new marketing strategies
and product management procedures.
• Monitored market conditions to set accurate
product pricing and take advantage of emerging
trends.
• Cultivated notable customer loyalty and lasting
vendor relationships through quality and positive
service.
Certifications
Dec 2023
Google UX Design
Professional Certificate
Interests
Outdoor Enthusiast
Game Design
Astronomy/ Theoretical
Physics
Education
Aug 2004 – May 2007
High School Diploma
Gaither High School -
Tampa, FL
.
Jan 2016 –
Aug 2020
July 2005 –
Aug 2020
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