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Technical Support Set Up

Location:
Karachi, Sindh, Pakistan
Salary:
1000
Posted:
July 03, 2023

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Resume:

Syed Umair Naqvi

House #:C-***/*,Block **.

Federal.B.Area

Karachi. Pakistan

Cell: 923**-*******, 923**-*******

PROFESSIONAL EXPERIENCE

Dates Employed Job Title Company

**/**** - ******* *******r Department of Computer Engineering (CED) Sir Syed University (Karachi). 1. Taught, Introduction To Computer, Data Communication, Basic Electronics, Software Engineering, Microprocessor Based System Design, Computer Communication Networks, Advance Computer Architecture & Organization, Computer Architecture & Organization & Computer Graphics Animation & Multimedia 2. Delivering lectures to groups of students and using advanced teaching techniques to inspire and motivate them for higher level qualifications and then employment. 3. Providing mentoring, advice and support to students on a personal level 4. Assessing student’s course work and material.

5. Join senior faculty for curriculum and exam development activities 6. Checking student papers and grading them.

7. Supervise student’s laboratory work.

8. Plan assignments, syllabi and other hand-outs for the students. 9. Supervise students final year project

Essential Duties & Responsibilities For Computer Engineering Department Lab Provides technical support, training, and assistance to students, faculty, and staff in a computer lab

environment; analyzes problems and implements solutions according to Department guidelines.

Performs computer trouble-shooting to diagnose system problems; analyzes hardware and software functionality.

Installed software upgrades and enhancements; uses imaging software to create and deploy desktop computers.

09/2007 - 3/2012 Senior System Engineer (Self Employed) Ctech Pakistan. 1. Install & configure personal computers, networks, workstations, Ethernet networks, network cabling and related equipment, devices and systems

2. Hardware selection and standards (Desktops, Thin Clients, Servers, Scanners, Printers). Monitor system performance and resources.

3. Troubleshoot hardware and applications issues.

4. Work closely with other business units/organizations to implement and complete projects and tasks. 5. Responsible for the analysis of proposed modifications to current systems and implementation of new systems to determine the impact on the installation.

6. Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.

7. Responsible for developing project plans and providing regular project status reports. 11/2006 – 07/2007 Project Deployment Incharge Arwentech Pvt.Ltd 1. Participates on project and coordinate with development teams in Head office. 2. Update daily activity with respect to the new customer accounts and excising customer activity. 3. Coordinate with Assistant Manager and Technical/Hardware Support Manager to implement ongoing project/customer care and day-to-day issues within the Organization. 4. Administered user tests for POS software to search for defects. 5. Expanded depth and detail of POS programming specifications. 6. Compiled and migrated POS support materials to an online format. 7. Determine difference between simple/complex hardware issues and escalate the complex hardware issues to the hardware specialist.

8. Interact with customers to tweak and modify their menus/databases prior to their installation date. Compile visual layouts of cabling requirements for customers using MS Visio program. 9. Demonstrating mastery of installation, operating and recovery procedures pertaining to systems installed. 03/2004 – 10/2006 IT Incharge Dominos Pizza Pakistan. 1. Install and configure ISA Server, Active Directory Services, M Daemons Mail Server for Windows 2003 Server 2. Create a Wireless LAN in the Dominos Pizza by using D-Link Access Point 3. Implement network scenarios using Cisco devices based on requirements, configuration and in depth study of various networking protocols and their LAN/WAN setup. 4. Provides technical support for NCR POS machines to the restaurant management department, including service and preventive maintenance of all hardware and Compris (AMWS) software applications. 5. Perform routine network startup and shutdown and maintain control records. 6. Perform data backup and disaster recovery operations. 7. Plans and directs day-to-day information systems functions, including installation, performance monitoring, access, security, back-ups, scheduling, and inventory management and processing orders. 8. Plans and schedules installation of new products, such as overall system hardware upgrades or those that require creative network tuning, considering timing, version compatibility and other factors. 9. Plans and approves equipment and software purchases. Responsible for hiring of contractors and vendors, cost and time estimates, feasibility studies, and design and implementation of new or modified systems and programs. 12/2002 – 03/2004 IT Officer Quality Builders Ltd. 1. Installing and creating network between the office desktop computers and laptops by using TCP/IP Protocol. 2. Adding users, changing passwords and email addresses of the users in Microsoft Active Directory. 3. Set up IP addresses

4. Consult on purchasing servers (proxy, web, file) 5. Set up user accounts of File server

a. users get personal desktop profiles from server b. Install file back-up system.

6. Set up network printing services

a. organize printers

7. Proxy server

a. installs a web site filtering and/or blocking system. b. consult on tracking user activity

8. Design and Implement Wireless LAN for Head Office on the Linksys & D-Link Access Point. Understanding of email clients including Microsoft Outlook and Outlook Express. Have knowledge of configuring Microsoft Outlook for Mailer-Daemons mail server.

EDUCATION

Date Attended University Degree

2/1999 - 3/2003 Sir Syed University of Eng & Technology Bachelor's Degree Major: Computer Science

2/2013 – 2023 Sir Syed University of Eng & Technology Master’s Degree Major: Computer Networking

Skills

1. Windows 10, Windows 7, Windows 2003 & 2008 Server, ISA Server, Active Directory 2. MS Office Suite (2007/2010), including MS Outlook (2007/2010) Training & Certification

1) Cisco Certified Network Associate "CCNA" (Aug 2002) 2) ISA SERVER 2000 (Oct 2002 to Nov 2002)

3) Implementing & Administering Exchange Server (Nov 2002 to Dec 2002) 4) Certified Wireless Network Associate (Feb 2003 to April 2003) 5) Microsoft Windows 2003 Server Environment (Feb 2004 to Mar 2004) PERSONAL INFORMATION

Father Name : Syed Sibtay Najaf Naqvi

Cell : 923**-*******



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