Customer Service Front Office

Marilyn Pico

San Francisco, California LinkedIn 415-***-**** ***************@*****.***

WORK EXPERIENCE

Bayside Endodontics Daly City, California

Front Office/Dental Assistant August 2011-Present

● Coordinated with 15 front office staff to enable efficient processes from payment processing to customer inquiries.

● Orchestrated and processed dental records to over 25+ patients a day to clients General Dentist.

● Managed patient check-in/out procedures, reservations and payments while providing top tier customer service boost client retention to over 89%.

● Utilized CRM software such as PBS for scheduling, inputting charts, treatment plans and insurance with over 60+ clientele daily.

● Curated dozens of training techniques to boost efficiency in new employees ranging from x-ray procedure to software implementation.

LEADERSHIP EXPERIENCE

All Souls Private School South San Francisco, California Parent-Teacher Committee Director Dates

● Collaborated with over 5+ parents and on-site teachers to coordinate fundraising fairs to boost on site funds for 1st-5th grade cohorts.

● Organized events and maintain field trip expenses relative to a budget over $22,500 annually. EDUCATION

Bryman College San Francisco, California Dental Assisting January 1998

SKILLS & INTERESTS

Skills: Google Workspace Microsoft Office (Excel/Powerpoint) CRM (PBS) LinkedIn Dental X-Ray

Data Analyzing Data Gathering Payment Software Processing Social Media (Instagram, Facebook and Twitter) Customer Success Customer Retention Interests: Competition Dancing Artistry (Cricut) Traveling Youth Sport Event Planning

Contact this candidate