Product Manager Technical Support

Jorge Atarama

Morrow, OH *****

513-***-**** ********@*******.***

SUMMARY:

Driven IT Product Manager with experience in the areas of network administration/security and technical support. Highly skilled in directing a full project lifecycle from concept to launch, collaborating with team members to drive company growth and generate annual profits. Detail-oriented and analytical individual with the ability to identify and resolve process gaps with minimal impact to daily operations. Key Skills and abilities:

• Provides solid IT support, maintaining accountability for POS software.

• Experience leading applications/system implementations.

• Continuous improvement expert, achieve increases in process flow and reduced cost of procedures.

• Identifies internal and external project risks, develops risk mitigation plans, and assists the project team in removing constraints.

• Remains calm, works efficiently and makes quick decisions in stressful situations.

• Communicate status of schedules, open issues, etc.

• Identify and effectively manage remediation efforts resulting from shifting priorities, demands and timelines.

• Coordinate activity, drive progress, and track status against project plans, timelines and changing priorities from initiation through closeout.

• Organized and able to prioritize tasks, responding effectively to competing needs.

• Prepares meeting materials, outlines, presentations, reports, spreadsheets, and other project information.

• Ensures that the project deliverables are on time, within budget and at the required level of quality. WORK HISTORY:

BidFTA.com, Cincinnati OH 2018-- 2023

Product Manager and IT Specialist

Department of Energy, Cincinnati OH 2015--2017

Accounting Technician

USAF, Various Locations 2003 – 2014

Financial Management Technician

EDUCATION:

Bachelor of Business Administration and Information Services Dec 2018 University of Cincinnati

MILITARY:

United States Airforce

Honorable Discharge, DD214, citations and awards available upon request.

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