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Customer Service General Manager

Location:
Miami, FL
Posted:
July 03, 2023

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Resume:

Contact

adx2mn@r.postjobfree.com

www.linkedin.com/in/kevin-

koremblum-627871b5 (LinkedIn)

Top Skills

Marketing Strategy

Customer Service

Microsoft Office

Languages

Spanish

English

Kevin Koremblum

General Manager

Miami-Fort Lauderdale Area

Summary

Highly skilled and experienced Nightclub Manager with a proven track record of successfully overseeing and managing vibrant nightlife establishments. Committed to delivering exceptional customer experiences, optimizing operations, and driving profitability. Seeking a challenging managerial position to leverage my skills, experience, and passion for creating memorable nightlife experiences. Certified as Food Safety Manager, completed the curriculum for verbal tactics based on the P.O.S.T (Peace Officer Standards and Training ) guidelines. Vaste knowledge in graphic design and marketing

Experience

BT's on the river

General Manager Operations

April 2016 - March 2022 (6 years)

Miami, Florida, United States

• Oversaw all aspects of nightclub operations, including staff management, customer service, event planning, and financial management.

• Successfully increased customer satisfaction by implementing innovative strategies, improving service standards, and creating a vibrant and welcoming environment.

• Developed and executed marketing and promotional campaigns resulting in a increase in weekly attendance.

• Managed a team of 30+ staff members, providing leadership, training, and performance evaluations.

• Implemented effective cost control measures, resulting in a reduction in operating expenses without compromising quality.

• Ensured compliance with all legal and regulatory requirements, including alcohol licensing, safety protocols, and health regulations. Miami Gold

General Manager

May 2014 - March 2016 (1 year 11 months)

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North Miami Beach

In charge of all Club Operations, Scheduling Staff, Beer and Liquor Orders, and Inventories Media Art, Special Events, POS inputs and Reports Sensations Cabaret

Manager

June 2014 - July 2015 (1 year 2 months)

Stuart, FL

• Planned and executed the marketing strategy to relaunch the club

• In charge of managing the staff, and guarantee first-rate customer service.

• In charge of keeping the records of daily sales. Prepared reports and evaluated them to the owner.

• Built the Light System

• Review POS Sales

• Scheduling Staff Memebers

Tootsies Cabaret

Manager

November 2000 - March 2014 (13 years 5 months)

Miami Gardens

• Oversaw all Lounge operations and managed exclusive events

• Increased cocktail server sales by 150% within 12 months; additional revenue of Est. $7,000,000 annually.

• Implemented 3 Days Event ITB nights promotion on Sundays, Mondays, and Tuesdays Nights; created additional revenue of $1,872,000 annually.

• Improved employee morale, motivation, and happiness; turnover was nearly zero.

• Oversaw staff, and guarantee first-rate customer service. Education

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Universidad Autónoma de Occidente

Associate's degree, 4 Years · (1991 - 1995)

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Contact this candidate