Customer Service
Resume:
Summary
A professional customer representative that provides information and assistance in a timely manner.
Education
Silicon Valley College 2003-2005
Medical Assistance Certificate
Terra Nova High School 2003
High School Diploma
Professional Experience
Aveda
Keyholder April 2022-June 2023
Supported Manger to ensure a smooth efficient running of the store. Couching and mentoring skills by leading example behaviors that the sales team needs to demonstrate in order to provide personalized customer service to achieve all sales and customer service targets. Responsible for opening and closing register/store.
Providing excellent service by sitting customer down and getting to know their needs and wants. (mini facials, massages and demonstrating how to use the products)
Tracking sales/goals and services.
Stock back and front store with products and tools.
Communicate with customers on events and follow up. (Phone call, text and email.)
Preforming back office task. (emails from vendor/customers, fedex shipping, printing new information on products, communicating with district manger and other stores)
Rearranging store when new visuals are required.
Crescendo Bioscience
Data Entry/Customer Service 2016-2018
Collecting patient’s information sheet from the laboratory and screaming them into the system. Reviewing the information if everything is clear inputting all of the information into our data system. If there is a question or not fill in area on information sheet. Call clinic or patient to clarify information.
Working with coworkers on providing information and assistance in any way to complete a task or patient/clinic request.
Working with different software programs.
Demonstrate phone etiquette.
Macys
Cosmetic Counter Manager 2005-2015
Skincare and makeup artist. Greeting every customer that comes in. Inputting customer information in data system. Listening to customer needs and answers question on products. Recommending selected products that will help boost the products they’re already using and any promotion going on. Organized events such as weekend mini facial/gift with purchase. Organize stock on the floor and back storage.
Setting goals and expectations
Teaching techniques on giving mini facial and makeup applications
Teaching products information
Working with Department Manger and Vendor on goals and product inventory.
CARLA
MIRANDA REYES
268 Drummond Drive
Hayward, CA 94542
***************@*****.***
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