Customer Service Assistant Manager
Resume:
CONTACT
Salinas, CA *****
adx2kw@r.postjobfree.com
SEAN SCHNOOR
OBJECTIVE
My goal is to become associated with a
company where I can utilize my skills and
gain further experience while enhancing the
company’s productivity and reputation.
Sales
Team Building
Decision Making
Staff Training
Microsoft Applications Proficiency
Cash Register Operations
Training and development
Clerical support
Planning and coordination
SKILLS
Chris Nizza - Outreach Manager
Project Step Up
Julius Mills - Outreach Manager
Project Step Up
Tony Licker - Outreach Worker
Project Step Up
Davette McKenzie - Ihhs Worker
IHHS
Chris Schnoor - Electronics Technician
REFERENCE
American Supply Company
Customer Service Specialist
Staff development and training, assisted customers via telephone and in person
Offered advice and assistance to customers paying attention to specific needs or wants
Answered customers telephone calls promptly as to avoid on hold wait times
Responded to customer request for products services and company information
Updated account information to maintain customer records Maintain customer satisfaction with Forward thinking strategies focused on addressing customers needs and resolving concerns 09/2010 - 01/2019
Big 5 Sporting Goods
Assistant Manager
Opened and closed store inventory management staff training and store ordering
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Offered Hands-On assistance to customers assessing needs and maintaining current knowledge of consumer preferences Generator repeat business to exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Completed regular inventory accounts to verify stock levels address discrepancies and forecast future needs
02/2005 - 04/2010
Radio Shack
Assistant Manager
Strengthened merchandising and promotional strategies to drive customer service engagement and boost sales
Offered Hands-On assistance to customers assessing needs and maintaining current knowledge of consumer preferences Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
Assisted customers and building their projects via circuit boards and electric components
Stayed up to date on current merchandise and retained and learned knowledge of new merchandise
Check the pricing scanned items apply discounts and printed receipts to ring up customers
06/1995 - 04/2005
Pebble Beach Golf Links
Assistant Golf Professional
01/1990 - 06/1995
EXPERIENCE
Made reservations for tee times for customers balance cash stores open and closed golf shop
Assisted and overseeing outside golf operations and staff and follow daily procedures and policies
Pack and unpack shipments arrange and displayed Golf shop stock and assisted with physical inventory at month end Maintain the clean orderly and inviting golf shop and assisted with merchandising and advertising
Administered point of sales applications and train new team members in customer service and operating details
Pacific Grove Adult School
GED
1990
EDUCATION
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