Customer Service Program Manager
Resume:
Vicki Johnson
Washington DC
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OBJECTIVE Hard working professional with 13 plus years of administrative experience, aiming to obtain a position that will allow me to continue gainful employment utilizing my customer service and strong work ethic into a teamwork environment
SKILLSET
Microsoft Word and Excel
Great Customer Service
Leadership and Organizational tools
Collaboration and Conflict Resolution
Decision Making and Comparative Analysis
EXPERIENCE
National Caucus and Center on Black Aging (NCBA) Washington, DC
Senior Community Services Employment Program (SCSEP)
Job Counselor (May 2023-Current)
Responsibilities:
Assist with the recruitment and host agency assignment of new NCBA-SCCEP participants, to include intake process.
Assist with the placement into unsubsidized employment of the NCBA-SCSEP participants.
Deliver forms to host agencies, such as: In-kinds, time sheets, new packages, IEP’s and any other duties as needed by the NCBA office.
Maintain on-going contact with participants and host agencies and informs State office staff of any problems observed.
Assist in determining the supportive service need of participants and seeks out resources to address such needs.
Identify potential host agencies for NCBA-SCSEP and refers such agencies to the state office staff.
Act as a representative of NCBA-SCSEP and refers such agencies to the state office staff.
Assist the Program Manager with updating participant resumes, job searching via web, networking, etc. Assist participants with employment applications to include online.
Assist with State office monthly re-certifications.
Assist with the State office monthly follow-ups for non-placements and quarterly follow-ups for placements.
Performs other duties as assigned by the NCBA_SCSEP Job Developer, NCBA-SCSEP Administrative Assistant or the NCBA-SCSEP Program Manager
United Planning Organization Washington, DC
Interim Program Manager
(07/2017-09/2021)
Responsibilities:
Arranging daily activities based on the goals of the UPO organization
Devising new programs that support the organization’s objectives
Working with other depts., to develop budgets and plans for UPO programs
Developing sustainable goals for the organization
Evaluating and assessing program strengths and weaknesses
Monitoring programs and overseeing Project Managers to ensure goal are met
Meeting with stakeholders to discuss program status and goals.
Executive Office Assistant - UPO (March 2009-July 2017
Responsibilities:
Provided a variety of Administrative support functions
Assisted customers connecting with requested services and follow-up to ensure customers were satisfied with their experience at UPO
Entered client data into the Community Action statistical Access (CASA data system
Prepared travel arrangements, reservations and hotel accommodations for Executive Staff
Coordinated special projects pertaining to the Executive Office
Maintained calendar for in-house and Board meetings
Assisted the V.P Administrative Support and Chief of staff with projects, events and research
Asset Development Assistant – UPO (01/2008-03/2009)
Responsibilities:
Assisted the ADD Director and Program Analyst in a variety of projects and services
Maintained and kept data of office files
Copied, scanned and entered data in the ADD electronic filing system
Ordered and maintained office supplies and equipment
Completed routine office correspondence
Monitored time and attendance of staff, schedules and calendar of appointments
EDUCATION
DC Public Schools Washington, DC High School Diploma
CERTIFICATIONS: CPR Certification, Microsoft Office Certification and (CAP) Certified Administrative Professional
COURSE Work: Introduction to Computer Programming, Introduction to Networking and Introduction to Relational Database Management Systems
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