ANDREW ALTMAN

Bronx, NY 646-***-****

adx2kg@r.postjobfree.com https://www.linkedin.com/in/andrew-altman-52aa786/

PROFESSIONAL PROFILE:

Experienced with Corporate / Residential and SOHO field work: Digital Media, IoT, field technician duties, installation for: Data, Voice, and Fiber Optic cabling medias - terminations and test certifications, A/V over IP, Rack and Stack, New Wiring Cutovers, Legacy Cross-Connects, Retrofits, management setup and commissioning devices, cross-platform OS support, Smart Home mixed device installation and configuration. Advanced troubleshooting skills to resolve complex technical issues. Worked with internal IT departments to implement solutions using a variety of platforms and applications. Proficient with Windows and MAC hardware / software, assessed requirements of clients and recommending solutions based on existing assets and projected growth upon request, create print and video based interactive technical documentation for clients and end-users. Managed individuals and technical teams, interviewing for new staff, leasing, and purchasing duties for a wide range of technology-based equipment, technical researching, supervising, and coaching for the developmental growth of staff personnel and field technicians

Hardware: Design, layout and installation for: data, voice and fiber cabling, mixed media cable

terminations and test certifications efor: Data Closet / Cage support, Server, Telecom, Media, and Rack and Stack installs, new network Racks installations and setups, Custom built workstations, computers, and network-based equipment Installs of: New, Upgrades and Retrofit installs. Expertise in professional media-related computing applications: digital image / video capture equipment, large data storage backup devices from SOHO to Corporate environments, custom Media production studio built-outs and field installation mixed IOT devices, Layer 1: Installation of VoIP Phones, Rack and Stack, New Wiring Cutovers, Retrofits, management setup and commissioning of cross-platform OS devices. Mixed A/V and (Smart Device) installs: Audio cabling runs, Jack point terminations, Soldering, Continuity testing, In-wall speaker systems, IR Blaster to component setups, Media component Rack buildouts, HDMI over IP, mixed Conduit installs, Retrofits, external Closet and in-wall installs, Component UI configurations

Software: Cross-Platforms OS: (Windows) XP, 7- 11 / (MAC- OSX)10-13 and mobile OS: IOS, Android,

Cloud based apps. / OS cross-platforms: MS Office 365 and Adobe Cloud

Data recovery, VM-Virtualization, Zoom, Microsoft Teams, Cisco Webex, Citrix, WIFI-WAP management,

mixed MDM deployment and Mixed OS Remote management applications

Documentation: Visio diagram / (KB)-knowledge base crucial end user documentation, both technical and non-technical, that ensure that equipment is used correctly and maintained, thereby increasing equipment lifespan and usability. Detailed client needs analysis, as well as critical analysis report layouts of mixed technical issues, and ways to resolve them efficiently

EMPLOYMENT HISTORY:

Video Destination LLC. New York, NY

IT Field Technician (Contract Work) 02/2022 -Present

oSite surveys, planning, purchasing and procurement of IT / AV related equipment:

oInstallations of network equipment i.e.: Switch, Routers, WAP, termination of multiple -

cabling standards i.e.: Cat6,SDI, configuration, mapping, and speed testing,

cabling management and workstation setups

o Fiber cleaning and testing for various portable field fiber device operations

o Remote network support, Computer, and iOS devices management

o IT based phone consulting

o A/V Steaming setup: Teams, Zoom Meetings, Webex, connected through -

mixed devices: Video Cameras, PTZ, Monitors, Audio board, mixed Cabling, Lighting and Grip

Manheim NY Newburgh, NY

Technician 12/2017 – 12/2021

oPerforming technical duties for corporate Internal IT department:

oPlanning, Installation, troubleshooting and replacement of large AV media displays

oMixed media cable runs for: Internal (Corporate and PSA) monitor displays, data, computers,

security camera, and mixed device deployment and management through UI apps

oInstallation, and replacement of enterprise level outdoor (WAP) Wireless Access Points,

mixed cabinet buildouts and Retrofits for both current and updated IT / AV related equipment,

Closet, MDF, IDF, cable: patching, terminating, testing and certifying Operation of specialized Installation vehicles i.e.: Telecom Bucket trucks and Mobile Scissor lifts, use of mixed Hand and Electrical tools, and a variety of Network and Telecom Installation and Testing tools

Ann Taylor / HCL New York, NY

Senior Engineer E2 (Contract Work) 01/2017- 08/2017

oWorking with other team managers from different parts of the IT department on making decisions for

current and future equipment upgrades and purchases, conducting research on new IT and Telecom

related equipment for the growth of the company and its technical staff.

oWorking with in house and offsite provisioning team to allocate data and voice ports, for setup -

of IP base Cisco phones and Polycom, working in IDF and MDF closets for patch and re-patching, Rack

and Stack installs, source cable troubleshooting to Creston A/V controller for conference room control panel

oDesktop cross platform support to large company client-based infrastructure

oSalesforce ticketing systems to track service requests, and AirWatch, JAMF software for provisioning

and correcting mobile technical device issues

ION Computer Systems / Time Inc. New York, NY

Mac Migration Lead- Relocation and Post Support (Contract Work) 11/2016-12/2016

Computer Migration and Deployment Analyst (Contract Work) 08/2015-12/2015

oSupervising and coaching less experienced technicians, i.e.: when they encountered problems in the field

oDeployment of IP base Cisco IP phones & Polycom, working in IDF and MDF closets for Patch and Re-patching

oMac / PC desktop and laptop replacement project spanning the entire company’s diverse

media publications department infrastructure

oImaging new Macs and PCs using custom OS builds, built in-house by IT staff

oManually installed and configured software including MS Office, Adobe CC, proprietary database

Applications, peripherals (printers, scanners, specialized multi monitor setups and configuration)

oUser data and system configuration OS and OSX migrations

oProvided pre and post-migration client support

oUsed service now to track workflow and issues related to hardware and migration projects

Focal Media Group / ORBITV USA Automation New York, NY

Field Technician- Installer, Trainer and Manager (Contract Work) 03/2014 – 01/2017

oManager: setup of on-site and in-showroom client meetings and video conferencing, in charge of all Installation tools and replacement device parts purchasing, technical researching, training, coaching and supervising of all other field technicians.

oConsult with prospective clients and their IT departments before each installation of IP based Imaging

devices used by leading e-commerce companies i.e.: Fanatics, Zulily, Spyder & REI sports gear

oInstall and configure device(s) as followed:

- Assembly: of (Steel Structured Device) e-commerce-based imaging devices

- Manage: Static and or DHCP IP based to create (network share) from Mac mini embedded-computer inside imaging unit, and configure Mac OSX based proprietary imaging software(s)

- Connect: to existing client network to create and install a LAN based network access over client-

(Shared network) from clients MAC and or Windows based computer environments.

oProvide both onsite and remote support management and maintenance, through the use of custom remote

based software for online client device access

oCustom configured network cabling runs to existing client’s LAN, for in-house computers and e-commerce device networking

oProvide device training, create detailed KB-(knowledge based) documentation for clients and in-house IT staff

Adorama Rental Company New York, NY

Senior Technical Analysts and Managing Support Representative 11/2010 - 01/2013

oManaging and training of in-house technical staff for on and off-site client contracted jobs, in charge of

odepartment IT and computer equipment purchasing decisions, as well supervising and coaching of all in house -

department personnel and main client support calls

oCustom configuration, installation, and maintenance of Mac computer systems for in-house and client rental use

oTraining and tech support for both clients and their technical staff

oLayout, network cabling runs, Rack and Stack for digital department infrastructure

Bitfire Inc. New York, NY

Senior Support Analysts and Technical Manager 5/2010 – 12/2010

oManaging all IT and Telecom related research and purchasing decisions, deploying for both in-office

and on-site client contracted jobs, supervising and coaching of company’s staff for the developmental

growth of the company

oDesign, Installation and support of 10-gigabit Ethernet based flat-network infrastructure, Rack and Stack

for upgraded enclosures for IP based Phones system, Main Sever and RAID array devices

oMaintain and upgrade company’s Mac based computers, and RAID Backup system,

along with company’s high-end Digital imaging equipment

oOnsite support for both companies’ clients and in-house technical staff

T.R.E.C. Rental Corp New York, NY

Computer / Imaging Department Manager / Support Analysts 09/2000 – 01/2010

oManaging all aspects of the computer / Imaging department: from researching new IT and computer related technologies,

Purchasing and procurement of all technology-based equipment, interviewing for additional-

staff, technical training, supervising, and coaching of both new and current department employees

oCreated and managed the (computer /Imaging) department

oAnnual revenue exceeded $1,000,000 for 7 years

oInstallation, setup and support of Ethernet network cabling runs, Rack and Stack for in house server

Infrastructure, and support for existing client-based Mac and PC computers and IP based Phones

oOversaw transition from analog equipment, into a fully operational digital computerized department

oDesigned, create, and deployed an OSX based (custom computer images) for the methodology of re-imaging of rented computers systems for constant reuse by clients, thus creating a less than 1% device error ratio for clients use through this

OS re-imaging practices

oCreated in-house and on-site troubleshooting for IT based digital media training for the company’s clients and personnel

EDUCATION

(SUNY) Empire State College New York, NY

B.A.S. In Computers and Educational Technologies 10/01/2002

A.A.S. In Communications 12/01/2000

CERTIFICATIONS / * ONLINE COURSES

Network+ 2013

A+ 2014

TR-CFI Fiber Optic Installer 2018

OSHA 10 hr. (Construction / Safety and Health) 2014

OSHA 30 hr. (Construction / Safety and Health) 2020

Mobile Scissor Lift (Operator Safety Training) 2021

Online Training (non-certificates)

Crestron: Core Track 2022

Crestron: Commercial Systems and Home- Residential Solutions Technician 2022

CO-INVENTOR OF A/V MEDIA DEVICE

Device: TetherLock (USB- Cable Retention and Management Device) (Pat Pending) 2007

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