Customer Service Representative
Resume:
Brianna GomesBoston, Ma
***************@*****.***
EXPERIENCE Bank of America Internship: Customer
Service (Remote) June 2020- September 2020 Serves
customers by providing product and service information and resolving product and service problems.•Attracts potential customers by answering product and service questions and suggesting information about other products and
services•.Opens customer accounts by recording account information.•Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
November 2020 - September 2021
Bed Bath & Beyond - Boston, MA
Customer Service Representative
Customer service representatives help customers
with complaints and questions, give customers
information about products and services, take
orders, and process returns. By helping customers
understand the product and answering questions
about their reservations, they are sometimes seen
as having a role in sales.
September 2021 - February 2022
Nordstrom Rack - Boston, MA
Cashier
Manage transactions with customers using cash
registers Scan goods and ensure pricing is accurate Collect payments whether in cash or credit
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and
provide relevant information
Greet customers when entering or leaving the store Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies Bag, box or gift-wrap packages
Handle merchandise returns and exchanges
April 2022 - October 2022
Rockland Trust Bank - Boston, MA
Bank Teller
Assisting customers with processing transactions,
such as deposits, withdrawals, or payments,
resolving complaints or account discrepancies, and answering questions.
Informing customers about bank products and
services. Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
Maintaining and balancing cash drawers and
reconciling discrepancies.
SKILLS
Money Handling
Machines
ATM Balancing
Deposit andWithdrawal
Phone Inquiries
Check Cashing
Teller Transactions
Cash Register
Customer Relations
Work Task
Prioritization
Credits and Refunds
Customer Transactions
AWARDS
High School Degree
LANGUAGES
English
Haitian Ceorcle
Packaging cash and rolling coins to be stored in drawers or the bank vault.
Keeping a clean, organized work area and a professional appearance. Handling currency, transactions, and confidential information in a responsible manner.
Using software to track bank information and generate reports. Following all bank financial and security regulations and procedures.
EDUCATION
High School: June 2021
TechBoston Academy Boston, MA
College: Bunker Hill Community College Charlestown, MA Associate Degree Business Management
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