Executive Assistant Administrative

Michele Lee

Professional Experience

Citizens Bank

Business Support Analyst/Technical Writer (Irving, TX) 03/22 – 12/22

Edited, proofed and formatted technical documents for internal and external channels for home mortgage products.

Managed requests in Jira from wholesale, retail and correspondent departments for new and updated memos, announcements, guidelines, etc.

Posted and published approved, finalized documents to internal and external websites.

Managed files in DocuShare and shared network drives.

Lockheed Martin (Grand Prairie, TX) 10/18 – 3/22

Sr. Administrative Assistant and Training Coordinator

Managed calendars, scheduled meetings and events, scheduled travel.

Processed expenses using Concur.

Created / designed department SharePoint website and content, including articles on programs.

Increased training by 50%. Coordinated with instructors to develop and register course material, scheduled classes, reserved rooms, sent announcements, purchased books, etc.

Facilitated the development of training programs, coordinating with directors, managers and Chief Engineers.

Tracked metrics of training programs.

Facilitated staffing requirements by scheduling interviews, tracking status of recruiting/staffing in TRS and Brass Ring databases, conducted campus tours for candidates, highlighting culture, technology and training.

Tracked training budget against requests for training and conferences, sent reminders to management for approvals and staffing deliverables.

Lennox International (Richardson, TX)

Executive Assistant to the Director 12/16 – 10/18

Managed busy calendar, coordinating with direct reports, executives and admins to accommodate availabilities.

Booked travel and processed expense reports using Concur and SAP software.

Attended meetings, distributed meeting notes for compliance. Requested deliverables and built PowerPoint presentations for management meetings.

Wrote department newsletter and memoranda, manage SharePoint sites.

Coordinated with various departments to compile and disseminate Technology Status Reports

North Highland (Dallas, TX)

Executive Assistant/Office Manager to the Vice President 11/14 – 04/16

Managed calendars, schedule meetings, travel. Attend meetings, take notes, follow-up on deliverables.

Planned meetings and events: negotiating menus, services, with vendors, purchasing gifts, sending invitations

Served as liaison between corporate office in Atlanta and local staff

Managed successful build out of office – on time and under budget, tracked budgets/expenditures

Liaised with building management for facilities issues

Onboarded all new hires: ordered laptops, developed a welcome kit of office, company and technical information, printer and phone set-up, program card keys, created agenda of first day on the job.

Created PowerPoint presentations for All Hands meetings; assembled marketing materials for client meetings.

CVS Health (Irving, TX) 09/12 – 11/14

Executive Assistant to the Vice President of Product Services

Managed calendars, arranged complex executive meetings and teleconferences, created agendas, prepared board presentations

Arranged travel and logistics for Leadership and Client Services team

Coordinated attendance to conferences, arranged client dinners

Onboarded new executives and staff: coordinating with facilities, IT, Telecom, etc.

Catered lunches and events, ordered supplies, computer hardware, iPhones, office space, etc.

Reconciled expenses, processed invoices for company and personal expenses

Education

Bachelor of Arts from Indiana University

Major in Journalism; Concentrations in Public Relations and Advertising

Computer Skills

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Concur, Confluence, SharePoint

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