ROBERT G. CATES

*** ***** ***** 832-***-****

Longview, TX, 75605 adx2it@r.postjobfree.com

A committed Supervisor and Trainer with 10+ years’ experience in Public Services via the Food & Beverage indus- try and ministry outreach spanning across multi demographics and regions of Texas. Meritoriously promoted to managerial roles in nearly every company. Thrive in problem mitigation and project streamlining. Continually seeking excellence in every task, and follows every project through to completion. AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

ENOCH’S WINE & COFFEE HOUSE 2021-Present

General Manager

Oversaw the development of 5 departments. Started with location and scouting of the building prior to build out. Led a team to launch a new start up company, product development, employee training, in charge of hiring/firing of all staff. Met with the Owner to implement the company’s vision and decisions for the future of the company. Was in charge of all special events and taught classes to the community. Public Relations Work with local Radio, News Stations and Chamber of Commerce.

KATZ COFFEE 2018-2020

DFW Field Representative

Independently set up accounts, chose equipment and handled installs, deliveries and training for all customers spanning over 50 restaurants and cafes. Discussed with Store Owners on how to increase sales and drive up business opportunities. COMMON BOND CAFE 2016 – 2018

SENIOR SUPERVISOR & HEAD OF BAR/COFFEE PROGRAM

Mitigate all customer escalations to help maintain the standard of excellence with a customer forward business model

Guide and inform customers to help drive sales, Take inventory of supplies for bar and restaurant, handle orders, adjust pars, lead and direct all front of house workers, open and close restaurant, drawer and safe counts, organizing storage unit

Key Accomplishments:

Promoted to Head of Coffee and Restaurant Supervisor. Trained every employee of Common Bond including training the staff of the new locations

BRIDGE 281 COFFEE HOUSE 2014 – 2016

Barista

Focused the companies drive of “specialty – hand poured coffee” to bring a new experience to the customer base.

Conducted inventory, store opening and closing to include register counts. Key Accomplishments:

Helped teach and introduce specialty coffee in a region and clientele that have never had this great experience TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES 2015 CPS Investigator

Worked with the District Attorneys

Office and Detectives to solves cases all over the state of Texas Key Accomplishments:

Had several families thank me for making a difference in their lives and not just taking the kids away. COVENANT CHURCH 2014

Marketing Account Coordinator

People Managment

Teaching

Multitasking

Public Relations

Conflict Resolution

Developing Leaders

Individual and Team Work

Action Oriented

Research and Development

ROBERT G. CATES

Coordinated between several departments in several locations for customer requirements.

Liaison between clients, design teams and pastor to ensure that all needs are understood, achievable and properly met. LAKEWOOD CHURCH 2010 - 2013

Stage Director / Media Technical Manager

Coordinate all facets of the audio, music, video and pastoral departments.

Assisted the pastors and worship leaders with their needs before, during and after services. Key Accomplishments:

Stage directed a concert for multiple Grammy Award winning artists. COVENANT FAMILY CHURCH/SKY BREAK CHURCH 2005 - 2009 Associate Youth Director

Responsible for leading a team of over 30 leaders.

Creating and training teams to run an effective and efficient service.

Mentored and Counseled troubled and at risk youth Additional Experience

Community Involvement:

Covenant Church Praise and Worship Team

Covenant Church Childrens Ministry

Covenant Church Youth Ministry

Volunteer, New Covenant Church

Volunteer, HopeKids

Volunteer, Memorial Hermann's Children's Hospital

Volunteer, Ronald McDonald House

Volunteer, Memorial Hermann chapel services

Volunteer, DePelchin's Children's Center

Volunteer, Lakewood Kidslife program

Volunteer, Covenant Family Church

EDUCATION

Bachelors In Sociology, Texas A&M University (2005 – 2009) High School Diploma, Cy-Springs High School (2000-2004) REFERENCES

AVAILABLE UPON REQUEST

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