Customer Service Representative

GARY DIXON

Edmonton AB 780-***-**** ********@*****.***

Highlights of Qualifications

• Many years of serving clients in the construction, Motorsports, and oil industries.

• Proven ability to work collaboratively with diverse groups and establish ongoing relationships.

• Capable of quickly understanding how systems are used to provide efficient support.

• Demonstrated outstanding customer orientation using strong communication skills.

• Strong leadership and teaching skills

EDUCATION and TRAINING

Current Student

• University of Alberta, Edmonton AB

• NCSO (National Construction Safety Officer), 2011.

• Construction Safety Training Systems (CSTS-09)

• WHMIS and TDG (Train the Trainer)

EXPERIENCE

PVS - Edmonton, AB

Client Service Representative– Mar 2020 to present

• Assist clients with their placed Alberta One call Utilities locate tickets.

• Coordinate job completions and Dispatch regular and emergency tickets to locators in their assigned areas.

• Complete Administration work and take all job-related phone calls to help fix any issues.

• Part of the PVS safety committee to promote a safe working environment for all workers. Ruff Dawgz Oilfield Services – Edmonton, AB.

HSE Advisor – Mar 2014 to 2018 (owned company)

• Provided safety advisory support to businesses regarding safety materials, training, and best practices; acted as a consultant for any safety-related matters for my clients.

• Developed policies and procedures to comply with OHS guidelines and acceptable safety standards.

• Cofely Fabricom: responsible for completing all safety paperwork required for the bidding process and any on-site safety-related matters that developed.

• Refined Interiors: Developed safety-related materials and provided recommendations to complete the required CNRL criteria satisfactorily.

• Trixstar Productions: Developed a complete safety manual and program, ensured all safety-related equipment was accounted for during events and provided all lighting and safeguards were in place per OHS standards.

Camtel – Edmonton, AB.

Line Locator – Mar 2017 to Nov 2017 (seasonal position)

• Responsible for locating, marking, and flagging all municipal utilities for construction projects.

• Collaborated and interacted with multiple contractors as required. Read, draw, and interpret prints provided for the task at hand.

• Managed and delegated employees’ daily activities and projects with minimal supervision. City of Edmonton – Edmonton, AB.

Labourer – Nov 2012 to Sep 2016

• Engaged in preparing and fabricating infrastructural drainage systems within the City of Edmonton.

• Trained and mentored new candidates and current employees on the city’s Safe Start Program and any changes associated with the program as required.

• Engaged members of the public as required, assigned as a contributing member for the Groat Road repair and Strathearn rehabilitation projects.

Scona Cycle – Edmonton, AB.

Parts Specialist – Mar 2008 to Sep 2012

• Provided customer service regarding general inquiries, original and aftermarket parts, and product inquiries.

• Assisted with shipping and receiving of products and merchandise.

• Completed daily inventory as required and entered it into the system.

• Assisted with the annual Red Riders training camp and facilitated teaching fundamentals to young riders.

Alfresco Contractors Inc. – Edmonton, AB.

Onsite Safety Officer – Aug 2006 to Feb 2008

• Responsible for onsite safety during projects from start to finish.

• Administrated WCB paperwork, training and development materials, and updated safety manual and procedures as required.

• Completed all paperwork relating to inspections, accident investigations, and general daily logs for the Pleasant View Rehabilitation Project.

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