Nursing Assistant Administrative

NMARCIA L. INGALLS

**** * *********, ** *****

C: 603-***-****

**********@*****.***

OBJECTIVE

Organized, dedicated, hard-working, multi-tasker with a very strong work ethic. Semi-retired, looking for a part-time medical position.

WORK EXPERIENCE

OB/GYN CARE, LLC CRYSTALRIVER, FL

Receptionist July 2022 - June 2023

Answer and triage incoming calls

Receive and triage new patient referrals

Schedule new and returning patient appointments

Enter patient demographics including insurance into EMS system

Verify patient insurance via insurance portal

Collect patient copayments – cash/credit cards

Fill incoming medical record requests

Triage incoming faxes and disburse as necessary

Send patient evaluations to primary care providers via EMS

Create office forms as needed

CYPRESS COVER CARE CENTER CRYSTAL RIVER, FL

Receptionist December 2020 - July 2022

Answer multi-line telephone

Check-in visitor/vendors

Verify Medicaid recipients on a monthly basis

Filing

Maintain/order office supplies

Create Patient Admission Packets and Personnel File Packets

Updating facility forms as needed

Other secretarial functions as needed

CLEARCHOICE MD URGENT CARE LEBANON, NH

Registration Clerk October 2018 - April 2020

Answer incoming phone calls, route as needed

Patient registration

Schedule follow-up visits

Insurance verification

Collect and process co-payments and overdue balances

Prepare and complete state/federal required paperwork per patient type

Mail/fax requested medical records

Reconcile daily cash box

Prepare bank deposits

Liaison between patients and providers

Assist providers as requested

STATE OF NEW HAMPSHIRE LEBANON, NH

Radio Dispatcher, Department of Transportation November 2015 - April 2017

This was a temporary, seasonal position that became permanent, full-time.

Answer coming calls

Dispatch appropriate personnel

Enter all activities in dispatch log

Maintain personnel work times

Filing

Special projects

Maintaining various personnel lists

DARTMOUTH MEDICAL SCHOOL LEBANON, NH

(PHYSICAL LOCATION: WRJ VA HOSPITAL) May 2009 - March 2015

Gastroenterology Fellowship Program Coordinator

Administrative support to 3 staff physicians and 6 resident fellows

Electronic patient scheduling for 9 providers

Audit of timely clinical documentation

Maintained monthly staffing schedule

Recruitment for Physician search committees for 2 physicians

Developed agenda and minutes for staff meetings

Created department specific form templates and office procedures

Patient liaison

DARTMOUTH MEDICAL SCHOOL LEBANON. NH

Administrative Assistant/Micro & Immuno Graduate Program Coordinator May 2000 - October 2008

Primary administrative support to department chairman

Coordinator, Immunology Graduate Student Program

Maintained graduate student academic files

Sole administrative support for COBRE training grant

Coordinated multiple local and regional meetings and seminars

Created and distributed all meeting materials

Assisted in retrieving, collating documentation and filing of NIH grants

Oversaw several department websites and internal publications

Coordinated faculty search

Coordinated annual national immunology conference for 5 years (upwards of 225 attendees)

EDUCATION

DIPLOMA:

Lebanon High School Lebanon, NH

CERTIFICATE PROGRAMS:

Licensed Nursing Assistant - 2016. Hartford Area Vocational Technical School

Certified Nursing Assistant - Mary Hitchcock Memorial Hospital

Certified Nursing Assistant - Hanover Terrace Healthcare

Medical Terminology - MHMH, Dept. of Education

ICD-9-CM Coding - Claremont Vocational Tech. College

FORMER LICENSURES: State of New Hampshire, Board of Nursing.

- State of Vermont, Board of Nursing.

- BLS Certified.

RELEVANT COURSES/SEMINARS:

ICD9-CM Medical Coding

Medical Terminology

Meditech Applications (electronic scheduling and admission modules)

Legal Aspects of the Medical Record

Medicare Reimbursement

Patient Confidentiality

Stress Management

How to Manage Conflict and Maintain Emotional Control

COMMUNITY SERVICE/VOLUNTEER:

No Vet Dies Alone Program Veteran’s Administrative Hospital, WRJ, Vt

Annual Flu Clinics Alice Peck Day Health Systems, Lebanon, NH

Certified Bowling Coach Young American Bowling Alliance, WRJ, Vt.

Certified Little League Coach Lebanon Little League, Lebanon, NH

Lebanon Little League President, Board of Directors, Lebanon, NH

Member, Board of Directors, Lebanon, NH

President, Booster Club, Lebanon, NH

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