General Manager Customer Service
Resume:
SHERRY
STRICKLAND
GENERAL MANAGER
adx2fm@r.postjobfree.com
Lake City, FL 32025
CONTACT
General Manager
Five Guys, LAKE CITY, FL
EXPERIENCE
November 2021 - Present
Monitored store performance and identified opportunities for improvement.
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Implemented and maintained open-door communication system, reaching employees across department lines.
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• Built and maintained relationships with vendors and suppliers. Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
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Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
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Established employee development plan, setting clear expectations
• for team members.
Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
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Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.
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Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
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Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
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Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
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Prepared financial reports, clearly explaining operational
• effectiveness, trends and variances.
• Recruited team members to maintain adequate staffing levels. Met safety and security standards by overseeing preventative maintenance and repairs.
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Coordinated staff training sessions to ensure compliance with
• company policies and procedures.
Analyzed financial data and prepared reports for senior management team.
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Provided coaching and mentoring support for employees at all levels of the organization.
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Provided clear direction and set priorities for accomplishing desired
• actions and results.
Used computerized inventory system to plan and manage adequate inventory levels.
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Managed profit goals against budget and prior year, keeping controllable costs within budget.
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Developed long and short-range financial objectives, supporting company mission statement.
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Contact this candidate