Customer Service Patient Registration

CHRISTINA CORONADO

Houston, Texas ***** 832-***-**** *.*********@*****.***

Professional Summary

Organized and dependable individual successful at managing multiple priorities with positive attitude. Willingness to take additional responsibilities to meet goals.

Skills

-Competency assessments

-Performance evaluations

-Sufficient proficiency in speaking, reading, and writing English and Spanish language

-Ability to communicate with patients, physicians, and coworkers with customer service focus and positive language principles.

- Strong customer service, phone, and scheduling skills

-Basic computer skills in word processing applications

-Ability to utilize software systems such as EMR

-Basic medical terminology knowledge

-Ability to analyze and problem solving

-Knowledge on revenue cycle components and insurance requirements for reimbursement

-Ensure all HIPAA and state privacy and confidentiality requirements/regulations are adhered

Experience

Houston Methodist Clear Lake – Primary Care Group

Sr. Patient Services Representative March 2021 - Present

-Patients check in/check out functions

-Patient registration

-Appointment scheduling to facilitate patient visit experience

-Accurate and timely claim submissions

-Revenue cycle functions

-Obtain referrals/authorizations

-Answer phones

-Insurance verification

-Calculating patients’ liability

Memorial Hermann Health Systems

Patient Access Representative III- Bed Management May 2019-March 2021

-Patient placement according to diagnosis and service line

-Patient registration

-Answering phones

-Insurance verification

-Census report

Houston Pulmonary Medicine Associates

Patient coordinator October 2015 – April 2019

-Patients check in and check out

-Insurance verification

-Patient registration

-Obtaining authorization for testing

-Appointment scheduling

-Answering phones

-Filing hospital records

Education

San Jacinto College- Business Management- August 2015 – Present

Houston Community College- June 2010 – December 2013

South Houston High school- High school diploma

References

Upon request

Contact this candidate