Jacqueline DeBoey

adx2f6@r.postjobfree.com

407-***-****

Orlando, Florida

PROFESSIONAL SUMMARY

Client/Enterprise-focused, to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Eager to contribute to team success through problem-solving, attention to detail. I am a professional seeking a position where my education, technical training, and experience related to this position, can best be utilized to benefit your company. I am a team player, current on my skills, have great people skills, and strive to remain abreast of new technology and information as it becomes available in this profession, and would add value to your team. I am familiar with several different platforms based on the particular job at the time.

PROFESSIONAL SKILLS

* Desktop support

* Data backup and retrieval

* Remote access technology

* Technical issues analysis

* Data entry & transcription

* Cyber security awareness

* Customer service

* Online teaching

* HIPPA aware

* Legal procedures

* Employee confidentiality agreements

RELEVANT SKILLS

Found defects in job’s s/w application;

Provided feedback for improvement; Trained coworkers on how to use an application;

Technology Experience: Salesforce, Oracle, JIRA, exposed to various tools for analyzing, testing; Acquiring SQL and Python; Setting up a VM for testing purposes for both Red Team and Blue Team purposes.

Domain, Sector and Industry Experience: Healthcare, Financial, Education, Government.

Turbo Tax Formal Training Program:

Successfully graduated from IT Help Desk GigCX Product Expert SME (Subject Matter Expert) Help Desk Training for: Intuit EFC/CSI platform (Electronic Filing System Customer Sppt. Interface); SalesForce B2C; Docebo Learning Platform; ECUI v.2 Americas (phone messaging tool);

Skills: Testing of a program at work; SQL, Linux; studying Python. Familiar with Active Directory, setting user permissions. Have used JIRA, Genesys s/w.

ADDITIONAL SKILLS

Allied ~ an online school in Calif for medical terminology for transcription purposes.

BLS (Basic Life Business Schools, Inc., Laguna Hills, CA Advanced Medical Terminology, Medical Transcription Support) for Healthcare Providers (CPR and AED) Adult/Infant Program, ECC.

Accident Scene--1st Responder, Bystander Assistance Program, Beginner and Advanced Courses-Loyola Hospital; RescueRider.org

National Training, Orange Park, FL – CDL Class A licensed, with all possible endorsements including TWIC Card, medical card current.

Teaching – online and in person;

EDUCATION

Jackson High School Chicago College of Commerce

Jackson, MI Chicago, IL

High School Diploma Studied Court Reporting & Medical

Terminology-no degree sought

University of Michigan UCF-University of Central Florida

Ann Arbor, MI Enrolled in their Cyber Defense Professional

Certificate Program UCF - Univerity of Central Florida

Bachelors in Education and Orlando, FL

Performance Currently enrolled in the Cyber Defense Professional Certificate Program to be completed Dec., 2023

WORK HISTORY

SALES:

Formerly licensed and was active in real estate, formerly financial services w/Series 6 and 63 licenses; life/health/accident insurance; Worked in the new home sales office of Del Web communities in Illinois.

WTW (Willis Towers Watkins) - 10/2022 – 12/2022

Active as an ACSR – Applicant Customer Service Representative. Accepting inbound calls, enrolling people into their appropriate health insurance plans, as a result of aging into retirement/Medicare or losing employer coverage and the usual OEP – Open Enrollment Period for making changes. All equipment for remote work is provided by the employer, UHG.

VIPKID, now called VIPTEACHER 11-2017 – 3-2022 Current as time permits

Teaching ESL – English as a second language, to children in China, online, in a virtual classroom. Beijing time is a 12-hr. difference from where I am, so does not interfere with my daytime activities.

Office Team/Robert Half Staffing

Accounting Dept 4/2014 – 7/2014

The temporary assignment was at Christian Care Ministries in Melbourne, FL—national hdqtrs. They are an alternative to the “Obama Care” health insurance mandate. Worked in the Acct. Dept using 4 different s/w programs for billing purposes and entering new client members into the database. Reason for leaving: the temp assignment for handling the overflow of work came to an end.

TELETECH, Melbourne, FL

Melbourne, FL Customer Service Agent 3/2014 – 4/2015

Licensed Ins. Agent, Advisor, Inbound Call Center, Medicare

Enrolling people aging into Medicare with the appropriate United Health Care insurance coverage.

Handling inbound calls, assisting members/subscribers/providers with their BC/BS issues. Reason for leaving: hours were not in keeping with what I was seeking.

COVENANT TRANSPORT, Chattanooga, TN

CDL Class A Driver 12/2012 – 12/2013

Driving an 18-wheeler 75’ semi-tractor-trailer all over the USA, delivering and picking up between shippers and clients on accounts and all associated onboard duties, including paperwork, communicating with logistics, dispatch mgrs., etc. Reason for leaving: wanting to work closer to home and not be away 7-8 wks at a time.

AJILON LEGAL STAFFING, Northbrook, IL

Legal Secretary 3/2010 – 4/2010

Providing legal secretarial support to legal counsel on temporary assignments. Reason for leaving: lack of work assignments from client.

HORWOOD MARCUS & BERK, CHTD., Chicago, IL 2/2006 – 7/2008

Legal Secretary/HR Assist

Placed here by Jean Kripton Legal Staffing Agency: Worked as a floater w/attorney & secretary overflow of work, and assist to HR Mgr. Practice areas include wealth management, litigation, real estate, corporate, and tax.

Reason for leaving: Staff reassignments/reductions and no permanent position for me.

JEAN KRIPTON LEGAL STAFFING & ROBERT HALF LEGAL STAFFING

Chicago, IL 1/2007 – 2/2008

Temp legal & medical malpractice secretary assignments; duties included searching, retrieving, editing, transcribing documents and correspondence; court docketing; draft marital settlement & joint parenting agreements; Notary Public; time entry and billing; processing new client/matter paperwork; Reason for leaving: Lack of work assignments from client.

Self-employed Transcriptionist Illinois 1-2007

Employed from home performing legal, medical, corporate transcription.

Transcribed various medical documents, medical panels speaking at conventions, with a variety of accents and new terminology with the drug companies. Reason for leaving: refocused on obtaining permanent in-house legal employment w/benefits.

DYKEMA GOSSETT PLLC (Medical Malpractice) _ Chicago, IL 7-2005 – 1-2006

Legal Secretary – support a partner and one associate on an extremely busy desk, one litigation and the other medical malpractice. . Reason for leaving: Intention was to relocate to the West Coast w/family.

CASSIDY, SCHADE & GLOOR, LLP (medical malpractice) Chicago, IL 8-05-04 – 7-2005

Legal Secretary – supporting Partners and Associates in a fast-paced litigation medical malpractice environment, for both litigation and coverage issues. Duties include on-going correspondence, document drafting and edits, time entry, client contact, tape transcription, HIPPAs, counterclaims, subpoenas, notices of filing, motions, etc. Reason for leaving: seeking more growth, a permanent attorney assignment, challenge and compensation.

KCA FINANCIAL SERVICES Geneva, IL 4-2004 – 7-2004

Job Title: Bill Collection Specialist; Specific job assignment: In charge of approximately 15,000 accounts in the U.S., including Verizon land phone lines, medical and retail accounts. Duties include daily monitoring, updating of account status, verification of compliance procedures and data, daily interface with debtors and clients, and arriving at solutions of reconciling their accounts and payment of debts to clear their credit records in a timely manner. . Reason for leaving: this was only a temporary situation until I re-entered the legal field.

CHAPMAN and CUTLER, LLP Chicago, IL 12/2003 to 2-27-2004

Filled in for the vacation/holiday/medical/sick leave interim, as a floater legal secretary in all practice areas. Reason for leaving: Long-term temp assignment only.

ALTHEIMER & GRAY Chicago, IL 7-2001- 4/2003

Worked as a word processing/floater night secretary assisting attorneys in all practice areas (tax litigation, corporate, real estate, banking); duties included searching, retrieving, editing, transcribing documents and correspondence; Notary Public; time entry and billing; processing new client/matter paperwork; CompareRite, Delta View, Equitrac, RightFax, document scanning, styles formatting, word processing skills. Reason for leaving: Law firm closed unexpectedly.

LATHAM & WATKINS Chicago, IL 9/1999 - 11/2000

Worked as a floater secretary assisting attorneys in all practice areas – tax, litigation, corporate, real estate, banking; duties included searching, retrieving, editing, transcribing documents and correspondence; time entry and billing. Contributing columnist to Chicago L&W office newsletter. Obtain flight, hotel and dinner reservations. Reason for leaving: I attended web development school nights and weekends anticipating a career change when the tech market bottomed out as I finished the course program.

NEAL, GERBER & EISENBERG Chicago, IL 1/1999 – 9/1999

Worked as a floater secretary assisting attorneys in all practice areas (tax, litigation, corporate, real estate, divorce, estate planning, banking. Duties included searching, retrieving, editing, transcribing documents and correspondence; obtained flight, hotel and dinner reservations; also did work in word processing. Reason for leaving: Wanted more of a challenge and a permanent assignment vs. a floating assignment.

D’ANCONA & PFLAUM Chicago, IL 5/1997 – 1/1999

Worked for a tax attorney, retrieving tax information daily from the web; edited and transcribed documents for correspondence; Notary Public; time entry and billing; processing new client/ matter paperwork; completed of a court reporting program; assisted other attorneys as time permitted. Supported 2 paralegals as well. Obtained flight, hotel and dinner reservations. Reason for leaving: Law firm relocated. Now merged with another law firm.

Volunteer Work

Adler Planetarium and Astronomy Museum, Chicago, IL for several years doing education and tour guide work;

KCOEM - Kane County Office of Emergency Management – HAM Radio Operator, Community Events.

Contact this candidate