Customer Service Data Entry
Resume:
Joan Volpe
Smithville NJ
**************@*****.***
Authorized to work in the US
Skills
Extensive Customer Relations
Enthusiasm and Experience Working with Public
Inventory and Queue Management
Accounts Payable & Receivable
Bookkeeping, Taxes, Payroll
Workers’ Comp, PTO Accrual
Positive Mental Attitude
Team Worker, Goal Oriented
Motivated to Work Independently
Quick Learner, Computer Literate
Professional, Hard Working, Capable of MultiTasking
Experienced with Early Childhood Education and Music
Volunteer Experience
Organizer, StrummerJam Charity Fundraiser
Stone Pony NJ Dec, 2012
Tribute to Joe Strummer, Funds Raised for Strummerville Foundation for New Music
●Negotiated with venue to receive reduced rate
●Arranged for 3 bands to volunteer their sets
●Raised money with raffles, and sales of donated one-of-a-kind artwork
Bookkeeper
Anything But Costume (ABC)
Theatrical Prop House, Flemington, NJ
●I handled bookkeeping for ABC. Increased cash flow, and reduced the average aging period of our customer base in just 90 days.
●Maintained a positive relationship with our clients while enforcing our payment terms,
●Tax payments, inventory, processed payroll, PTO accrued, and workers comp claims, scheduled rental appointments, both online and over the phone.
Pharmacy Technician
Wegmans, Bridgewater, NJ
●The pharmacy at Wegmans has been rated #1 in the country Responsible for maintaining or exceeding the high expectations of our patient base.
●During my tenure at Wegmans I received numerous positive customer care compliment cards which were collected and tabulated to ensure customer satisfaction. In addition, I led my team for 2 years running in the collection of donations for the annual local food bank drive.
Teller/Customer Service
TD Bank, Clinton, NJ
●As a teller for TD Bank I provided exceptional service to our customers. In addition, I was responsible for handling large sums of money and maintaining ethical and honest work habits.
Bookseller/Head Cashier
Borders Bookstore, Flemington, NJ
●At Borders I was hired as a bookseller and was promoted to head cashier after 3 months. In addition, I was responsible for maintaining the queue with candy, gift cards and assorted seasonal merchandise. It was a pleasure to work at Borders, but unfortunately the bookstore went out of business in September of 2011.
Education
Office Administration and Word Processing, Data Entry, Telephone Etiquette, Calculator
Roberts Walsh Business School - Union, NJ
Special Achievements
Started and ran a successful Music Together program that was loved by the community. Music Together is a movement and music class for newborns up to age 5, and their families.
Collections Specialist, AR/AP Specialist - have taken numerous courses on increasing collections; improving relations with customers; implementing payment plans; and have proven my ability on the job,specifically at Anything But Costumes where I reduced the end of year bad accounts figures 2 years consecutively.
Additional Areas of Interest
American and British Pop Culture, Literature, Music, Film, British History, Early Childhood Development, Early Years Initiatives, S.T.E.A.M., Philosophy, Spirituality, Theology, Horticulture, Bird Watching
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