Customer Service Program Operations
Resume:
KIMBERLY MOORE
SKILLS
• Program Management
• Office Administration
• Process Improvement
• Data Management Familiarity
• Task Delegation
• Program Optimization
• Corrective Actions
• Dependability and Cooperation
Persuasive Communication
Style
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• Program Improvements
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
WORK HISTORY
June 2021 - June 2023
Program Coordinator Fix-It 24/7, Golden, CO
December 2020 - June 2021
CSR Fix-It 24/7, Golden, CO
Provided ongoing direction and leadership for program operations.
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Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
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Addressed and resolved technical, financial and operational concerns by working with team members and directors.
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• Entered & managed data in CRM for membership program.
• Great attention to detail while completing assignments
• Organized and detail-oriented with a strong work ethic Used critical thinking to break down problems, evaluate solutions and make decisions
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Skilled at working independently and collaboratively in a team environment
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Self-motivated, with a strong sense of personal
responsibility
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Managed time efficiently in order to complete all tasks within deadlines
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Developed and maintained relationships with external partners to facilitate program operations.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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CONTACT
Thornton, CO 80241
**************@*****.***
Bold Profile
February 2020 - October 2020
Property Manager Access Properties, Mishawaka, IN
November 2018 - October 2020
Personal Assistant Professor Jean Porter - Notre Dame, South Bend, IN
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Trained new personnel regarding company operations, policies and services.
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Answered constant flow of customer calls with minimal wait times.
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Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
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Completed final move-out walk-throughs with tenants to identify required repairs.
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Followed up on delinquent tenants and coordinated
collection procedures.
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Maintained original leases and renewal documents in digital and hardcopy format for property management office.
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Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
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Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
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Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
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Coordinated with janitorial and engineering staff on maintenance and upkeep.
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Maintained sufficient number of units market-ready for lease.
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Kept properties in compliance with local, state and federal regulations.
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Conducted regular inspections of both interior and exterior of properties for damage.
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Displayed absolute discretion at handling confidential information.
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Entrusted to handle confidential and sensitive situations in professional matter.
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Organized clients' homes prior to arrival home and performed house-sitting duties.
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June 2014 - February 2015
Leasing Agent Timberstone Apartments, Show Low, AZ January 2008 - May 2014
Car Sales Horne Auto Center, Show Low, AZ
• Picked up and dropped off clients at airport.
Managed residential properties and staged homes prior to clients' arrivals.
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Kept detailed track of household and maintenance
inventory.
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Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
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Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
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Developed and implemented activities to improve clients' quality of life.
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Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
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Performed background, reference and credit checks as part of screening process of prospective tenants.
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Resolved conflicts between tenants regarding noise, encroachments, and parking.
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• Distributed and followed up on tenant renewal notices. Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
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Negotiated purchase prices and explained sales, warranty, and optional products.
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Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
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Completed registration paperwork and sales
documentation.
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Met customers on lot and in showroom to discuss available vehicles and options.
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EDUCATION
1989
GED
Phoenix Unified School District, Phoenix, AZ
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