Customer Service Call Center
Resume:
Diamond Kelley
Atlanta, Ga **349
******.**********@*****.***
Technical Support Representative (CSR)
Conduent
Call Center
Jonesboro,GA
March 2018- January 2019
● Confer with customers by telephone to troubleshoot any technical difficulties they were having with their products.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
● Determine charges for services requested or arrange for billing.
● Resolve customers’ service or billing complaints
● Solicit sales of new or additional services or products Customer Service Representative (CSR)
Teleperformance
Call Center
Jonesboro, GA
January 2016-March 2018
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
● Determine charges for services requested, collect deposits or payments, or arrange for billing
● Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
● Solicit sales of new or additional services or products
● Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
Metro Family Fun Center
Operations Manager
February 2019-March 2020
● Guest relations
● Review and revise facility inventory
● Create inside and outside sales upon CEO request
● Hire new employees onto the team and also let go employees at company dispense
● Provide excellent leadership along with mentorship for not only guest but employees as well Education
Martin Luther King (High School Diploma) 2012 -2016 Basic Skills
● Microsoft Word (3 years)
● Microsoft Excel (3 years)
● Invoices (1 year)
● Customer Service Training ( 2 years)
Reference Available Upon Request
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