Customer Service Administrative Assistant
Resume:
Wadontong Zephirin
Germantown, MD *****
***********@*****.***
My experience covers 30 years in customer service and administration including one on one patients care. I have an international background that would be beneficial to your company. I am confident that my experience would be an asset to your company. I would like to have the opportunity to participate in a personal interview to any of your questions you may have. Customer service, Data entry, registration, etc
Authorized to work in the US for any employer
Work Experience
Assessor
Westat - Rockville, MD
June 2022 to Present
• Assist with cleaning up Production Facility (i.e. sweeping, trash removal, etc.)
• Assist in project testing events.
• Flexibility to move to other duties as assigned depending on work flow and milestone schedules Front Desk Receptionist/Administrative Assistant
Euro Motors Mercedes - Germantown, MD
August 2017 to March 2020
Customer Service and Relations, Data entry, Registration, Administrative Assistant, Cashier, Scanning, Verifying, Assisting Customers, End of The Day Reporting, Payment Collection, Check In/Check Out, Car Service Driver
Jim Coleman Automotive - Bethesda, MD
September 2009 to July 2017
Customer Service, Customer Relations, Cashier
Overnight Stocker
Super Wal-Mart - Indianapolis, IN
September 2006 to June 2009
Zoning, Unloading, Unpacking, Customer Relations, Overnight Customer Service Team Leader
Quilter
February 2000 to March 2005
Serta Mattress, Rivera Beach, Fl.
Panels Operator top and bottom
Shipping and Handling, Ticketing
Supervising
Floor Technician
Palm Beach Medical Center
June 1992 to May 1998
Rivera
Beach, Fl.
Waxing, Buffing
Detailing
Products Mixture
Education
Vocational School in Nursing
Cambridge Learning Center - Gaithersburg, MD
June 2013 to September 2013
High school diploma
Adult Education Center - Florida
Skills
• Customer Service (10+ years)
• Retail Sales
• HVAC
• Environmental Services (10+ years)
• Floor Care (10+ years)
• Commercial Cleaning (10+ years)
• Detailing (10+ years)
• Hospital Experience (10+ years)
• Buffing
• Registration (10+ years)
• Communication skills (10+ years)
• Time management (10+ years)
• Microsoft Office (10+ years)
• Organizational skills (10+ years)
• Mentoring (10+ years)
• Caregiving (10+ years)
• administration assistant (10+ years)
• patience (10+ years)
• Cashiering (10+ years)
• Computer skills (10+ years)
• Administrative experience (10+ years)
• Adult Education
Languages
• English - Expert
• French - Expert
Certifications and Licenses
Nursing Assistant
February 2017 to April 2024
Assessments
Protecting patient privacy — Proficient
May 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Spreadsheets with Microsoft Excel — Completed
February 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Sales skills — Completed
August 2021
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Completed
October 2021
Identifying and resolving common customer issues
Full results: Completed
Attention to detail — Completed
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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