Concierge

JEFFREY LOCKHART

*** ********** ******, #**

Jersey City, NJ 07302

201-***-**** (Mobile)

*********@*******.***

PROFESSIONAL

DOORMAN/CONCIERGE

OBJECTIVE: Reliable and Professional Doorman/Concierge with exceptional guest service skills over 20 years work experience seeking similar role in a residential building. QUALIFICATIONS:

• Strong knowledge of the NYC/Tri-State area and local attractions

• Excellent verbal and written communication skills

• Strict confidentiality and situational sensitivity

• Ability to work a flexible schedule, including nights and weekends

• Experience sing the butterfly intercom system and the Building-link Work Experience

Equity Residential

2020-present

• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.

• Handle transactions like accepting and logging packages, managing vendors and deliveries, and inspecting move-ins and move-outs.

• Collaborate with talented teammates to identify and solve any apartment issues that arise.

• Plan fun activities that help build a strong sense of belonging among residents.

• Demonstrate proficiency in working with computers including word processing, calendar management, software/database

• Excellent communication, interpersonal, and organizational skills

• Assist others by arranging private/taxi transportation for residents and guests, gathering packages and delivering personal belongings to resident apartments, and providing directions when needed.

• Collaborate with talented teammates to identify and solve any apartment issues that arise

The Buchanan Apartments 2005-2019

• Displayed a warm, friendly, professional greeting to all who entered while ensure building security and safety for tenants to include guest registration

• check identification, call tenant to announce the person(s) who visiting/delivering, guiding delivery people to individual apartments

• Admitted and logged in all visitors and kept track of all workers in the building.

• Exercised judgment while handling tenant or guest requests, provided and responded promptly with accurate and thorough information

• Provided safe environment for tenants and clean area in front of building

• Provide services to tenant such as assistance with packages, luggage, hailing taxi cabs, opening the door for them, as well as other assistance as needed

• Answer the lobby phone and respond to calls accordingly

• Ensure that all packages/carrier deliveries/ laundry/dry-cleaning is logged in

• Communicate all contractor/vendor visitors to superintendent and follow visitor log check in and checkout procedures

• Communicate effectively with residents, contractors, coworkers, management and guests

A&E Television Network/ History Channel/ Biography Channel 1999- 2004

Site Manager for 3 locations overseeing mailroom and messenger service

• Establish and annually reviewed standards and work procedures for all mail services staff in accordance with established policies and practices of the facility

• Train, motivate, develop and supervise site personnel for performance improvement

• Develop process improvements to create departmental efficiencies

• Based on performance evaluations and other criteria, provide job specific training to all personnel

• Create daily work and coverage schedules for mailroom personnel

• Schedule, manage, and direct department personnel to the successful completion of their job duties

• Managed Messenger Center

• Oversee the work effort and ensures safe work practices

• Prioritized tasks, schedules and assignments

• In the event of multiple requirements; assigned and prioritized all requests. Report any issues and concerns to a Manager or Section Leader for timely resolution

• Make deliveries and pick-ups of items as requested

• Answer client questions and accommodate requests, where possible, or refer question or request to Manager, Section Leader or Client Representative

• Conducts pre-post-trip inspections of vehicles. Report any discrepancies or concerns to Management

• Perform routine inspections

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