FREEHA S. KHAN

**** ******* ***** **** ** Kennesaw, GA 30144

Phone: (678)234- 2352

Personal Email: adx2ab@r.postjobfree.com

Work Email: adx2ab@r.postjobfree.com mailto:adx2ab@r.postjobfree.com

Team Lead Cloud Engineering and Monitoring SRE

SUMMARY OF QUALIFICATIONS

Over twenty-three years of experience in utilizing technology, and improving work processes to maximize system efficiency

More than ten years of management experience, managing teams from 4-35 staff members

More than ten years of experience in teaching and training

Able to undertake and complete small or highly complex projects

Repeatedly recognized for top performance through promotions and selection for high-priority initiatives

Earned promotion following superior performance and demonstrated ability to quickly learn and master complex concepts

Motivated and driven individual with exceptional customer service and positive attitude

Hold interim secret and public trust clearance, authorized to work with Federal and ITAR environments

EDUCATION

Georgia State University, 33 Gilmer Street SE Atlanta, GA 30303

Doctor of Business Administration, Concentration: Information Systems, December 2022

Kennesaw State University, 1000 Chastain Road, Kennesaw, GA 30144

Master of Science Degree, Information Systems, May 2003

Concentration: Systems Administration GPA: 3.7

Bachelor of Science Degree, Computer Science, July 2000, Major GPA: 3.6

CERTIFICATIONS

Microsoft Azure Fundamentals, July 2022 – July 2024

Zabbix 6.0 Certified User, September 2022

Zabbix 6.0 Certified Specialist, October 2022

Certificate in Project Management, June 2010, Kennesaw State University

Certified Wireless Network Associate, December 2009, Kennesaw State University

AirWatch Certified Enterprise Mobility Associate, September 2014, Atlanta, GA

AirWatch Certified Enterprise Mobility Professional, January 2015, Atlanta, GA

Lean Six Sigma, Green Belt, November 2014, Purdue University, West Lafayette, IN

Lean Six Sigma, Green Principles, May 2015, Purdue University, West Lafayette, IN

EXPERTISE

Systems Administration

Patch Management

Operations /Maintenance

Customer Support

Project Management

Performance Optimization

Installation & Configuration

User Training

Change Management

User Maintenance

Network Administration

Technical Resolutions

Application Development

SharePoint Administration

Course Development

Cloud Computing

RELATIVE PRODUCT KNOWLEDGE / SKILLS

Hardware Experience

Dell and IBM X series Servers, EMC2 Network Attached Storage, Dell workstations and laptops, Apple workstations and laptops, Checkpoint Firewall, Cisco 1900, 2900, 3550, and 6500 series switches, Nortel switches, Bluesocket Controllers and Access Points

Application Server

Exchange server 2003 and 2007, IIS, SQL Server 2005/2008, Active Directory, DNS/DHCP, Kaspersky Security Center, Print Server, File Server, SharePoint 2003, 2007 & 2010, Office 365, Microsoft Azure, AW Secure Email Gateway, AW Cloud Connector, AW Cloud Messaging, AW Media Access Gateway

Cloud Computing

Cloud engineer for Dell Cloud (xStream), Google Cloud Platform (GCP) and Microsoft Azure. Experiential knowledge of Amazon Webservices (AWS).

Software Applications

MS Project, MS Office Suite, MS Visio 2003/2007/2010/2013/365, Snag-IT, Concept Draw, Adobe CS 6, Bluesocket LAN Planner, InterMapper, Track-IT Enterprise, Network Stumbler, Air Crack, Wi-Fi Manger, Active Directory, Symantec Ghost, Kaspersky Antivirus, AW Mobility Solution, xStream, IBM SPSS, PSALM 3.0, CA Nimsoft, Zabbix, Avantra

Programming Languages

C#, C++, Visual Basic, PLSQL, HTML, and PHP

Operating Systems

Windows 95/98/Me/2000/XP/Vista/7/8, Windows Server 2003/2008/2012 R2, Red Hat Linux 10.0, UNIX, Lion, and Fedora Core

Database Systems

SQL Server, MySQL, Oracle, MongoDB, Postgres

Professional Experience

Team Lead Cloud Engineering and Monitoring SRE – August 29, 2016 – Present

Dell Technologies

6 Concourse Pkwy #1930, Atlanta, GA 30328

Job Responsibilities

Manage Federal and ITAR cloud environments

Lead a team of 18 individuals to architect, build and deploy multiple hardware and software solutions across commercial and public sector data centers

Assign tasks and oversee migrations and installation projects

Work with product teams to finalize architecture and product deployment plans

Design and deploy product architecture plans for GCP and Azure

Serve as primary contact for xStream audit and compliance

Maintain and troubleshoot any issues with Zabbix, Nimsoft, RabbitMQ, PostgreSQL, Mongo, nginx, and Salt deployments

Develop Zabbix roles using ansible role deployment and mange source code on GitHub

Build and maintain necessary documentation on SharePoint / confluence

Interact and coordinate among several groups within the Product Development group including Operations, Development, QA and Support.

Primarily maintain the production environment for the xStream IaaS Portal software and provide support for on-premises deployments of xStream for Virtustream’s software customers

Respond to customer-initiated service tickets for reported problems

Troubleshoot production problems with the xStream Portal products for and with customers.

Build and maintain virtualization infrastructure to support the xStream portal system both in production as well as QA environments or other proof of concept environments

Design queries for Mongo and PostgreSQL database

Generate custom reports for tenant consumption

Work with docker / container deployments

Develop tools and automation using Python and C#

Write PowerCLI, PowerShell and Bash scripts

Maintain and troubleshoot Linux servers in virtualization environment running CentOS, RHEL

Provide support and resolution for complex technical issues

Install, configure, administer, and monitor cloud-based infrastructure

Implement and maintain the monitoring and alerting of production and corporate servers, storage, and network devices

Perform regular security reviews including recommending gaps in infrastructure not meeting compliance rules (SOC2, Fedramp etc), document systems, processes, and procedures

Feed market intelligence and potential product improvements to the exec and technical team and development team

Expert development of run books and system configuration and architecture documentation

Continuously improve skills, product expertise, and knowledge on related technical topics

Mentor Junior Engineers

Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust

Evangelize security within Dell Technologies and be an advocate for keeping customer information secure

Working as part of a team for a 24/7 rotating schedule

DevOps Engineer, September 11, 2015 – August 28, 2016

Nexidia by NICE

3565 Piedmont Rd NE #400, Atlanta, GA 30305

Job Responsibilities

Technical Support & Development Operations

Serve as liaison between IT, Operations and Project Management Office

Serve as troubleshooter and escalation point for Nexidia’s OnDemand Managed Service deployments.

Diagnose complex Tier-3 technical support issues, especially around audio/data source integration, and escalate as appropriate to Deployment Services or Engineering.

Monitor OnDemand deployments to ensure daily licensed volume of data is received; troubleshoot as necessary.

Perform operational tasks, such as data loads, data exports, reporting and data environment maintenance.

Adhere to defined operation process and offer improvements as necessary.

Resolve disk space issues

Resolve SQL Server DB events

Perform SQL query analysis

Perform DB tuning and maintenance

Backup databases

Create and schedule DB jobs

Analysis, Reporting, and Metrics

Work with QA, Professional Services, IT, and Deployment Services to gather and document technical information needed to resolve or escalate product issues.

Perform performance analysis for the Nexidia’s OnDemand Managed Service deployments.

Perform and document root-cause analysis as needed to resolve or escalate software and deployment issues.

Develop application to monitor DB activity using .Net environment

Design and create SSRS reports

Documentation

Developing processes and procedures documentation on SharePoint

Manage SharePoint site

Developing process and troubleshooting documentation

Communicate any changes with customer support and network operations team

Deployment Consultant, September 2, 2014 to September 10, 2015

AirWatch by VMWare

1155 Perimeter Center W #1000, Sandy Springs, GA 30338

Job Responsibilities

Lead server installations with the AirWatch console, including all relevant 3rd party technical components, such as Office 365, Exchange 2013/2010, Google Apps for Business, Microsoft Active Directory, Microsoft Azure and other identity management solutions

Lead mobile data terminal, client software installation and configuration activities.

Support both mobile application and console implementation efforts, including application configuration, testing, and issue resolution, both on-site at the client location and remotely.

Lead end-user training efforts, including creation of user documentation and hands-on training exercise(s), for both operational and technical users.

Support and / or lead multiple customer implementations concurrently.

Provide AirWatch solution feedback to our Software Development team to allow for continuous product improvement based on internal and external product experiences.

Support AirWatch software quality assurance activities, including testing and documentation of product issues.

Establish clear, accurate project timelines and schedules; Monitor progress against schedule; build in and execute contingency plans as necessary.

Proactively troubleshoot and resolve issues that arise during implementation.

Update and maintain project issues list, which includes prioritizing issues

Actively seek out opportunities to teach others; coach team members to achieve higher performance.

Currently working with Windows 10 and Azure integration with AirWatch

Adjunct Professor of Information Systems, Coles College of Business, August 2011 to Present

Kennesaw State University

1000 Chastain Rd, Kennesaw, GA 30144

Teaching graduate and undergraduate IS courses

Design and deliver hybrid and face to face course using Design 2Learn and Blackboard online course management systems

Teach students how computers and the Internet have revolutionized society

Teach students about Software Development Lifecycle and Systems Analysis and Design

Teach students introduction of hardware, operating systems, networks, the Internet, and information literacy

Teach students on how to use spreadsheet, presentation, and database software

SAM 2010 and SimNet training tools were used to present students with hand on learning experience.

Other topics explored include security, privacy, globalization, Web 2.0, diversity, and ethics

Client Support and Development Manager, ITS, October 15, 2002 (approximate) to July 31, 2013

Information Technology Services, Kennesaw State University

1000 Chastain Rd, Kennesaw, GA 30144

Job Responsibilities

Lead teams of four to thirty-five individuals

Managed and collaborated with cross functional teams

Responsible for hiring and training of new individuals

Conducted annual and semi-annual performance reviews

Conducted weekly meetings with staff and presented Client Support and Development section in Group Leaders meetings with the Executive Director

Improved communication between Client support section and technology specialists by proving daily reports during re-imaging cycle

Designed and implement daily progress report application in SharePoint to improve time and resource management

Oversee the development of more than 10 Windows 7 and XP images and made sure that image is tested thoroughly

Co-ordinated image and application testing by getting feedback from stakeholders and following up with developers

Provided third level technical support to faculty, staff and students

Responsible for day-to-day support and troubleshooting of a wide array of IT systems including servers, desktops, printers, and desktop applications such as Microsoft Office Suite, QuickBooks, Webpage Page publishing and designing, Adobe Creative Suite 5/5.5/6

Ensured all service requests are responded to in a timely manner with appropriate follow-through and regular communication until resolved

Research, plan and deploy new change management system at Information technology Services at Kennesaw State University

Developed and managed SharePoint sites for Client Support section

Updated and maintained documentation for IT procedures, policies, and information guide

Effectively collaborated with other team members for semester re-imaging of student labs which includes over 1600 Windows desktops

Deployed software to client workstations using GPO and KACE

Coordinated software/hardware deployment, and training with other teams

Deployed security patches to faculty/staff workstations using KACE appliance

Administered Windows 2003/2008 print server and managed more than 500 networked printers

Administered Active Directory Users, Groups and Computers

Managed Active Directory containers using group policies

Served as an Assistant Project Manager for Windows 7and Lion deployment to more than 5000 faculty, staff and student machines

oScheduled appointments with customers, managed technician schedules, inventory management and follow-up with customers

Coordinated the deployment of Ricoh printer rollout to campus which included scheduling, delivery and users training

Served as an Assistant Project Manager for campus-wide consolidating IT Inventory

o Scheduled appointments with customers, managed technician schedules, develop and run pre- and post-inventory reports using SSRS

Developed and provided SQL reports to management on hardware and software inventory

Documented Client Support processes and procedure and published on SharePoint site

Research, plan and deploy new change management system at Information Technology Services at Kennesaw State University

Assisted department AD with project management

Administered and provided support for SolarWinds central logging and monitoring portal

Configure SNMP on network devices

Add devices in SolarWinds portal, setup alerts in SolarWinds, monitor syslogs and system health

Planned and managed SharePoint 2010 deployment and provided training and support to ITS department personnel on SharePoint collaboration techniques

Created user groups and managed permissions for SharePoint deployment

Developed and maintained Incident Response Management website and Server Form Websites using C# on Visual Studio 2008/2010 platform

Develop and support custom applications for ITS

Develop custom reports for other sections and management using SSRS

Administer and manage MS SQL server 2005/2008

Perform database tuning and backup

Designed wireless plans for entire campus using Bluesocket LAN Planner software

Monitored the Campus Wired/Wireless network

Updated network documentation using HTML, MediaWiki, MS Office, Visio, and Track-It Enterprise.

Troubleshoot day-to-day network connectivity issues

Provided support for wired and wireless connectivity

Configured and maintained Nortel and Cisco switches and routers

Create/update firewall rules (Cisco PIX and CheckPoint)

Create/update DNS and DHCP assignments in Linux environment

Developed Asset management and IP Address assignment applications for Network section using MySQL and PHP

Created process workflows

Updated and maintained documentation and project plans

Earlier Positions Held with Kennesaw State University:

Helpdesk Support Specialist, Center for Election Systems, July 2002 to October 2002

Instructor, Computer Science and Information Systems, June 2001 and June 2002

Graduate Research Assistant, Dept. of Special Education, August 2001 to July 2002

Technical Support I, August 1999 to August 2001

ASSOCIATIONS

Member of Project Management Institute, Excel 2005, Women in Technology, IFSA, WomenLead Honors - Dean’s list, distinguished instructor of CyberTech 2K1 for the year of 2000 & 2002

Academic Publications

Khan, Freeha (2019). Business Services Innovation through Hyperscale at the Edge: An Integrated Risk Assessment Framework. EDBAC’s 9th Engaged Management Scholarship Conference, at Antwerp Management School in Belgium

Khan, F., Kim, H., Mathiassen, L., More, R., (2019). Data Breaches Risks and Resolutions: A Literature Synthesis. AMCIS, Cancun Mexico 2019

Khan, F., Kim, H., Mathiassen, L., More, R., (2021). Data Breach Management: An Integrated Risk Model. Information & Management (10.1016/j.im.2020.103392)

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