Distribution Center Customer Service

PETER FOSTER

972-***-**** • cell 972-***-**** *********@***.*** • Wylie, Texas

Operations Management - Distribution Center Management

Operations and Distribution Center Leader with more than 20 years of demonstrated, hands-on expertise spearheading complex operations for several industry-leading organizations. Details-focused Manager with a track record of delivering program and project objectives on time, within budget, and to the highest standards of quality. Team leader with extensive experience training, mentoring, and managing diverse cross-functional teams to deliver effective results in fast-paced, high pressure, high-value environments.

Distribution Center Management

Operations Management

P&L & Financial Controls

Budget Development

Strategic Planning

Relationship Management

Inventory Management

Process Engineering

Training & Mentoring

Team Development

Shipping & Receiving

Customer Service

Communications

Troubleshooting

Warehousing

PROFESSIONAL EXPERIENCE

GENERAL MOTORS, Arlington Texas 2012-2023

Group Leader General Assembly: Managed assembly group to meet Safety,Cost, Through-put, and defect goals.

Drive the continuous improvement agenda in area of responsibility through teamwork, skills and capability development. Help implement 5Fprocess and continues improvement through problem solving.

FOSTER ASSOCIATES, 2010-2012 Consulting with business to improve productivity

STERICYCLE, Garland, Texas • 2008–2010

Multinational medical waste disposal company providing a wide range of disposal and related services.

Supervisor: Trained, mentored, and managed a team of 18 medical waste disposal technicians operating at 40 hospitals to deliver outstanding performance, productivity, and safety. Liased with customers and key account representatives to quickly resolve concerns/problems and consistently achieve complete customer satisfaction. Engineered, refined, and streamlined standard operating procedures to drive safety, quality, and effectiveness. Delivered targeted training and instruction on hospital policies, government regulations (NIOSH/OSHA), and safety procedures. Oversaw inventory management, as well as controlling distribution and delivery of customer orders.

Expanded area of operations from 12 hospitals to 40 hospitals and increased revenues by 20%, including an annual growth rate of 30%, by providing effective leadership, service, and support.

Established an outstanding safety record that included only 1 injury in more than 2 years in position.

FOXWORTH GALBRAITH LUMBER CO., Carrollton Texas • 2004–2007

National building supply distribution and manufacturing company, with annual sales of $640M and ~1,800 employees.

Manager: Directed complete distribution operations, including P&L, purchasing, and account management, for a customer base totaling $13M in annual sales. Coordinated and controlled shipping, receiving, and inventory management functions to ensure accuracy and accountability of all actions. Conducted effective strategic planning and provided continual oversight to complete all shipments and orders on time and to the required specifications. Led a team of 12 employees, as well as 1 supervisor, to provide outstanding productivity and performance. Ensured compliance and alignment with regulatory requirements.

Achieved a record of zero employee safety or environmental incidents by effectively leading and managing operations and aligning resources.

Improved on-time delivery record and maintained profitability in the face of diminishing margins and throughput.

PETER FOSTER • Page 2 • *********@*******.***

BUILDERS FIRST SOURCE, Lewisville Texas • 2002–2003

Nation’s second-largest supplier of structural building products to new home builders; annual sales of ~$1.5B.

Manager: Spearheaded distribution center operations comprising annual sales of $35M, including leading purchasing and inventory functions, among other areas. Trained, managed, and mentored 4 supervisors and 60 employees to consistently operate at peak performance. Interfaced with customers and stakeholders to drive service and satisfaction levels. Ensured safety and compliance with all local and federal regulations and standards. Designed budgets and forecasts in concert with senior management.

Improved sales by 20%, reduced required staff by 33%, and cut outstanding accounts receivable by 1 day or the equalent of $12,000 per month through targeted management and oversight.

Continually met all profitability goals during time in position.

Significantly improved safety and throughput by leading a complete redesign of the distribution center yard layout.

INTERNATIONAL PAPER/SLAUGHTER INDUSTRIES, Dallas, Texas • 1999–2002

Multinational corporation and leading distributor of building supplies to the DFW market.

Operations Manager: Orchestrated shipping and receiving, order fulfillment, and inventory control for 2 distribution locations accounting for annual sales of $65M. Directed operations of a remanufacturing production facility comprising $1M+ of capital. Directed 5 supervisors and 105 production workers to improve quality and accuracy of work performed. Delivered safety and environmental training, as well as implementing safety programs. Played an integral role on the business management team.

Increased Operations Department sales from $25M to $65M over a two year period.

Despite dramatic sales increase, implemented Operations procedures that maintained safety, environmental performance and compliance issues at a safe level.

INTERNATIONAL PAPER, Dallas, Texas • 1985–1999

Professional experience included positions as Production Supervisor and Utility Supervisor with International Paper/Slaughter Industries.

EDUCATION

Associate of Arts, Forest Technology - Panolla College, Carthage, Texas

Professional Training: Six Sigma Green Belt, Facilitator Training, Train the Trainer Training

Software Experience: Microsoft Office Suite

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