Customer Service Representative
Resume:
Summary
Skills
Experience
Amanda Judge
San Antonio, TX 78249
******.*******@*****.***
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Will exceed expectations with making all work is done in a timely manner and make sure all is done correct. Decision Making
Relationship Building
Verifying Order Accuracy
Planning and Organization
Customer Service
Heavy Lifting
Attention to Detail
Prioritizing Orders
Upbeat and Outgoing Attitude
Safety Procedures
Delivery Procedures
June 2019
to
March 2020
Self-employeed San Antonio, TX
Instacart Shopper
Satisfied customers with quick, accurate service under tight deadlines. Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips. Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified. Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others. Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
August 2021
to
May 2023
TaskUs TX
Client Analyst
Compiled targeted or exhaustive marketing data based on needs of specific research projects.
December 2018
to
June 2019
Alorica San Antonio, TX
Retention Customer Service Representative
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment Education and Training
policies and security practices.
Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Educated customers on special pricing opportunities and company offerings. Asked probing questions to determine service needs and accurately input information into electronic systems.
Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Upheld quality control policies and procedures to increase customer satisfaction. Fielded customer complaints and queries, fast-tracking for problem resolution. Used proven techniques to de-escalate angry customers during telephone interactions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Improved customer service wait times to mitigate complaints. Made outbound calls to obtain account information. Mentored new employees on procedures and policies to maximize team performance.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
June 1996 John Marshall High School San Antonio, TX High School Diploma
Goalie for Marshall Rams, 1992 to 1996
Tennis for Marshall Rams, 1992 to 1996
Contact this candidate