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Customer Service Quality Control

Location:
Brampton, ON, Canada
Posted:
July 04, 2023

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Resume:

Res

um

Nimanjot Kaur

adx28u@r.postjobfree.com 647-***-**** Brampton, ON L6R3G5

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Display Setup

Teamwork and Collaboration

Customer Service

Retail Loss Prevention

Problem-Solving

Product Recommendations

Merchandising Knowledge

Excellent Communication

Skills

Order Processing

Flexible Schedule

Time Management

Stockroom Upkeep

Self-Checkout Assistance

Store Opening and Closing

Merchandising

Relationship Selling

Retail Store Operations

Retail Merchandising

Expertise

Energetic Self-Starter

Strategic Planning

Listening Skills

Team Player Mentality

Documentation and

Recordkeeping

Cash Register Operation

Verbal and Written

Communication

Stocking and Receiving

Sales Associate - American eagle (Brampton, Canada ) October 2022 - Current

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Sold various products by explaining unique features and educating customers on proper application or usage.

Built and maintained relationships with peers and upper management to drive team success.

Operations Manager - Bed bath and beyond (Brampton, Canada) April 2021 - Current

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Managed scheduling, training and inventory control. Presented performance and productivity reports to supervisors. Planned delivery routing, team workflows and promotional initiatives.

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Shipping and Receiving Supervisor - Bed bath and beyond

(Brampton, Canada)

September 2019 - April 2021

Received, processed and restocked returns.

Liaised with vendor representatives to rectify damages and shortages.

Presented and explained work orders to team.

Informed upper management or department heads of items loaded or problems encountered.

Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

Managed department priorities and provided leadership for on- time delivery production

Quality Control Inspector - Olde york potato chips (Brampton, Canada )

September 2019 - April 2021

Trained newly hired employees by explaining company procedures, job duties and performance expectations. Documented nonconformities and recommended techniques for prompt resolution.

Recommended improvement measures to production process to meet quality control standards.

Documented inspection results by completing reports and logs and summarizing and entering data into quality database. Documented, filed and maintained proper inspection records and quality assurance documents.

Completed evaluations by properly using various gauges, tools and equipment.

Quality Checker - Eries meat company (Listowel, Canada ) January 2019 - May 2019

Recommended essential corrective actions based on test results. Assessed quality of products and compliance with tolerance standards by inspecting products, components and materials. Performed detailed measurements with handheld devices and performed visual inspections of line.

Identified production concerns and worked with supervisors to understand and remedy situations.

General Business

St. Clair College, Toronto

Hindi, Punjabi: First Language

English: C1

Advanced

Summary

Skills

Experience

Education and Training

Languages



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