Customer Service Data Entry

VICTORIA MINUTILLO

New York, NY ***** 908-***-**** ************@*****.***

Committed professional with entry-level experience assisting and coordinating with a team in a fast-paced work environment. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Administrative support

Calendar management

Collaboration/teamwork

Leadership experience

Organization

Problem-solving

Urban Park Ranger, 10/2021 - Current

NYC Parks & Recreation – New York, NY

Educated visitors on area wildlife and regional history during tours and presentations Compose and prepare summaries and documents for distribution to staff and clients Maintain calendar for supervisors that includes business and personal appointments and special events Contact school officials and outside organizations to confirm bookings and discuss presentation material Resolve problems, improve operations and provide exceptional customer service Communicate with multiple departments to plan trainings and large scale events Train new employees in all operations and policies while offering mentorship and assistance with duties Wildlife Technician, 04/2021 - 07/2021

USDA Wildlife Services – New York, NY

Organize and conduct direct control operation to reduce wildlife damage within local airports Identify issues, analyze information and provide solutions to problems Gain extensive knowledge in data entry, analysis and reporting Assist in negotiations of cooperative service agreements with other agencies Consult with federal and state agencies when making decisions Bachelor of Science: Wildlife Conservation Management, 12/2020 University of Arizona - Tucson, AZ

GPA: 3.5

Introduction to Office and Administrative Management Certificate - [Alison] [April, 2023] Urban Park Ranger Academy Certificate - [NYC Parks & Recreation] [March, 2022] PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

CERTIFICATIONS

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