Anthony Michael Perez

Delaware, OH *****

LinkedIn: https://www.linkedin.com/in/anthony-m-p-53255056/

T: 614-***-**** E: adx24d@r.postjobfree.com

Environment Skillset:

Windows 3.11WFW – 10, macOS (Big Sur), iOS, Ubuntu, Kali, Windows Server 12 – 19

Application Skillset:

Office/M365 suite, Adobe Photoshop/Acrobat DC Pro, vSphere, VMware, Bomgar, RDP, ServiceNow, Remedy, SolarWinds, sFTP/FTP, Mac mail, IOS, iWork Suite (Apple), more interspersed in resume…

Experience:

IT Desktop Support / Imaging and Redeployment

Safelite Auto Glass (% TEKsystems) July 2022 – April 2023

Dublin, OH

Provide desktop and laptop imaging and asset control via spreadsheets. Assist in other projects and functions as directed. Inspect and update Operating System, BIOS, applications and other elements before deployment back into the field. Equipment used are (but not limited to) HP Thin Clients, HP desktops and laptops, Dell desktops. Attend in bi-weekly team meetings to address and concerns or suggestions to leadership.

Accolades: Created live Excel spreadsheet/tracker for shipping (FedEx) costa, asset tracking, BIOS/OS and firmware versions, etc.

IT Department Systems Engineer

Fayette County Memorial Hospital (% All Covered) July 2020 – July 2022

Washington Court House, OH

Providing healthcare IT roles aside from helping the IT Level II technician, to supporting all domain, network, and systems, including but not limited to using Remedy, Service Now, VSphere, VMWare 7.1, Sophos Email Appliance and Firewall consoles, APC controllers and external UPS units. Standing up VM’s at a moment’s notice and supporting upgrades and patches to EHR applications such as Allscripts, Level7, M-Modal, Orchard, MedHost, and other applications. Designing new technologies to improve flow of data while maintain PHI, HIPPA and DEA compliance. Overnight/low traffic installation, upgrading and patching of needed software and servers. On-call every fourth week to maintain monitoring and peak performance to the hospital staff and providers. Other applications used: Bomgar, TeamViewer, Office Suite, Zoom, Adobe Photoshop, Acrobat Pro DC, Microsoft Teams, SFB (Skype for Business), ADUC, WSUS, Active Directory, and Exchange Server.

Project Coordinator

Insight Enterprises (Formerly PCM Logistics) March 2021 - July 2022

Lewis Center, OH

Various roles with Verizon Wireless. On the bridge line (which can be referred to as a ‘party line’ where calls are directed to one conference platform), we organize and QA onsite surveys, installs and delivery equipment. Various deployments are for digital window displays (such as digital in-store billboards), 5G installations, also in-store to facilitate new technologies as they are deployed to consumers in a retail setting. Updating various databases in the process using, Smartsheet and Formstack web-based applications, to assemble surveys and receive pictures from technician to make sure all steps are followed as per Verizon Wireless directives. Bridge support via Skype for Business, call in, or via WebEx conferencing platform to check techs in and out, and reach out to and from our 3rd party vendors.

Accolades: Took initiative and created a knowledge base with Microsoft OneNote for the project team. Added contact lists, diagrams, vendor information, PDFs, SOP documents and other needed information to streamline the projects’ success.

Windows 7 to 10 SME Deployment Engineer

Central Point Partners / NetJets April 1, 2019 – July 11, 2019

Gahanna, OH/John Glen International Airport

Windows 10 deployment engineer, currently handling inbound technical calls for internal NetJets colleagues. Troubleshooting problems including but not limited to, network printers and drive shares, mobile device (tablets, Android, and iOS phones), SCCM remote connections for remote troubleshooting and repair, Active Directory (AD) user configuration, creation and credential management. Using SCCM console, Service Now, SharePoint, Microsoft Office 365.

Windows 7 to 10 SME Deployment Engineer

Smart Source Inc / Huntington National Bank May 28, 2018 – November 28, 2018

Easton, OH

Troubleshooting problems including but not limited to, network printers and drive shares, mobile device (tablets, Android, and iOS phones), SCCM remote connections for remote troubleshooting and repair, Active Directory (AD) user configuration, creation and credential management. Using SCCM console, VMware Horizon Administration Console, RSA Security Console, Service Now, Windows 7 and 10, IBM Notes, SharePoint, Microsoft Office, and Cisco Finesse ACD application.

Technical Support Representative II

Status Solutions LLC July 17, 2017 – December 11, 2017

Westerville, OH

Windows XP – 10, Bomgar, TeamViewer, VMware, Office 365, SharePoint, Ubuntu. Reply to phone calls and emails about the internally created software on use, setup, installation and implementation of serial devices and wireless pendants, pull-cords, and other life-saving devices. In addition to these duties, the monitoring of the Network Operations Center website for any errors from customer Situational Awareness and Response Assistant (SARA) servers. NOC errors are responded to via contacting the site and see If there is an actual problem we can take care of, or have the site contact their local technician for repair and/or replacement.

Ofice365/Outlook (OWA) Migration Team Member

Modis / Nationwide Insurance February 27, 2017 – May 31, 2017

Hilliard, OH

Tools used: Service Now, Office 365, SharePoint, Lotus Notes, Citrix Director, Windows RDC. Member of a 5-person migration team from Lotus Notes to Office365/OWA platform under contract for Nationwide Mutual Insurance Company. Received inbound calls from remote located agents and assisted them with (but not limited to), migration of emails, calendars and other data. Remote connected via Citrix Director and performed tasks as requested by the end-user to set up distribution lists, shared emails, shared calendars, and such.

Data Center Operator/Desktop Support Lead

Racksquared Datacenter LLC / Wasserstrom October 25, 2015 – January 6, 2017

Columbus, OH

Technician as part of a 24/7 team supporting the data center operations and responsible for monitoring and validating system alerts, following standard operating procedures and check lists during first shift. Essential duties and responsibilities Include monitors production websites and related systems, production servers such as IBM I-Series (AS/400), AIX, Windows and Linux, monitoring for alerts and responds by following company standard operating procedures, maintaining company tape library and changes tapes as necessary.

Tier III Technical Support Agent

Spectrum (formerly Time Warner Cable) March 15, 2013 – October 15, 2015

Columbus, OH

Tools used: Windows XP – 8, macOS, Windows RDP, FileZilla, SharePoint, Microsoft Office Suite. Remote customer and field technician support, troubleshooting and resolving connectivity issues with various cable modems, wireless routers, and MTA units (including but not limited to; Motorola, Arris, Ubee, Scientific Atlanta and Cisco/Linksys). Support system also used with ATG, ICOMS, Remedy, IssueTrak, MARS, and EventTrak reporting and trouble ticket applications using DOCSIS 2 and 3.x interfaces and True2Way technology. Setup and reserve technician appointment commitments with customer. Billing, account packaging, account upgrading solutions also provided via Avaya One-X telephony system.

Accolades: Received two awards for “Best Troubleshooting Q3 2014” and “Lowest Dispatch Rate Q3 2014” for Midwest Region.

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