Customer Service Maintenance Technician

RESUME

Name :KEPGANG KAPMOUO

Surname :VALENTIN

Phone: 438-***-**** /1-240-***-****, Email: ***************@*****.** SUMMARY OF QUALIFICATIONS

** ***** *********** ** *********** technician and building automation and control system

7 years experiences in troubleshooting facility electro-mechanical equipment ;

25 years experiences in electricity, plumbing, and HVAC

13 years experiences in facility mechanical system

5 years experiences as industrial electrician and automation

Fluent in English and French

Industrial electrician red seal licence in progress CERTIFICATION

CFC Certificate

Heavy equipment operator

Certified HVAC

Certified in appliance repair

Certified building elevator inspection

Certified pool inspector

Introduction in confined space

Certified in boiler maintenance

Certified fall arrest protection

Introduction to respiratory protection

Introduction to risk management

Introduction to fair housing

Certified in management and transport of high and medium voltage current

Certified in advanced firefighting

Certified in marine basic first aid

Certified in lock out tag out

Cooling tower and chiller expertise

Certified in building and facility fire system and security

Introduction OSHA, WHMIS, CSA, MSDS

Introduction to HASARD identification

Introduction to sexual harassment

Introduction to resident retention and satisfaction EDUCATION

NOVA SCOTIA COMMUNITY COLLEGE

- April 2020 Electro technical officer advanced diploma completed WESWOOD COLLEGE ARLINGTON, VA

- 2015Bachelor of Science degree in electrical engineering, completed DOUALA CAMEROON

- 2000: Certificate in electrical and technical expertise

- 1998: Diploma in electrical network and installation UNIVERSITY OF DSCHANG, CAMEROON

- 1996: Bachelor of Science in Mathematics and Physics, Completed UNIVERSITY OF DOUALA

- 1994: Higher Technical Diploma in Computer Management PROFESSIONAL EXPERIENCE

ACCORA VILLAGE OTTAWA CANADA October 2022- Till now

Perform all major work on boiler, HVAC, chiller, cooling tower, all appliance repair

Cultivate residents satisfaction and retention at the community

Prioritize service requests and ensure they are completed in 24 hours

Ensure all service requests are completed immediately

Perform regular inspection of the property

Assist in all aspect of the property maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance

Maintain accurate record regarding preventive maintenance and service request, expenditures, make-ready status, work in progress, etc…

Holy cross hospital May 2020-SEP2022

Assistant facility manager

Troubleshoot and diagnose issues with plant machinery and devices, identified electrical, control, hydraulic and pneumatic breakdowns.

Conducted annual property conditions and year-end performance reports.

Conduct regular audit on the various areas of the facilities

Ensure compliance with all code regulation, law and bylaw as the relate to facility management

Maintaining responsibility for the operation and preventive maintenance of mayor base building system (boilers, chillers water treatment, HVACA, plumbing, electrical, medical gas, live safety, fire safety, elevator…etc) on a 24/7 basic

Maintaining responsibility for the efficient use of all utility purchase of the organization

Maintaining ultimate responsibility for the training and development of the shift operator and maintenance staff and for creating and enforcing policy and procedure to ensure safety of patient and staff

Gables Residential October 2013 SEP 2017

Service Manager 145 Luxury apartment homes

Organize, prioritize and ensure service requests and repairs are made correctly and in timely manner

Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times

Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner

Perform turnkey work as required and ensure all make-readies are inspected

Possess basic knowledge of local and state codes for permitting, sign ordinances and pool regulations

Maintain a superior customer service relationship as per Gables Pledges of Customer Service

Work with community manager to handle maintenance-related resident problems

Maintain a preventative maintenance program to minimize emergency and service repairs

Maintain hazard communications program; teach and promote safe work practices

Assist with recruiting, hiring and training of quality staff; recommend promotions and terminations when necessary

Work with community manager to obtain competitive bids for maintenance-related expenses

Understand and adhere to budget guidelines

Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community manager

Contract use of outside vendors only when necessary

Monitor inventory and maintain appropriate levels of parts and supplies Kettler Management August 2010 – October 2013

Service Manager 271 senior community apartment homes

Perform all major work on boiler, HVAC, chiller, cooling tower, all appliance repair

Cultivate residents satisfaction and retention at the community

Prioritize service requests and ensure they are completed in 24 hours

Ensure all service requests are completed immediately

Perform regular inspection of the property

Assist in all aspect of the property maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance

Maintain accurate record regarding preventive maintenance and service request, expenditures, make-ready status, work in progress, etc…

Diagnose and perform all routine maintenance repair throughout the property on daily basis

Ensure all equipment and tools are in excellent condition

Establish daily schedule for maintenance staff

Look for creative way t reduce expenses and wastes

Conduct regularly schedule safety meeting with entire staff and communicate HAZARD standards, etc… JBG Company March 2010- August 2010

Maintenance supervisor 482 affordable housing apartment homes

Managing all aspect of the residential unit

Turn process, managing vendor relationship

Proactively creating turn schedule, assign necessary material and labor

Documenting all turn activities and related costs in the maintenance system

Perform all major work in plumbing, electricity, HVAC, and all appliance repairs. Clark Reality February 2008- March 2010

Assistant Supervisor 852 apartment homes

Assist maintenance supervisor in control of maintenance staff, work orders, schedule and supervise vendors, make ready all vacant, schedule and maintain apartment curb

Perform major work in HVAC, electricity, plumbing, dry wall, carpentry, tile, painting, and miscellaneous. JPI Company 2007- February 2008

Maintenance Technician 733 apartment homes

Perform major work and emergency services in electricity, HVAC, plumbing repair and installation, appliance repair, dry wall, carpentry, tile, boiler, lock, painting, caulking, sump pump appliance installation, etc… Hilton Hotel December 2000 – 2007

Maintenance Technician

Perform all major work in electricity, HVAC, plumbing repair and installation, dry wall, tile, painting, caulking, masonry, appliance repair and installation, lock, and miscellaneous. ELECTRICAL ASSISTANT SUPERVISOR, COCA-COLA BREWERIES AUG 1996 - SEP 2000

Install, maintain and troubleshoot electrical equipment and motor, back-up generator, step-up and step-down transformer, contactor, relay and variable frequency drive.

Coordinated whit production department on project progress

Provided all required electrical system technical support

Perform energy audit,provide energy usage calculation circuit analysis for critical load throughout the plant and circuit protection for voltage sag for circuit load

Install, maintain and troubleshoot heavy electrical hydraulic and pneumatic motor for conveyor and robotic.

Install, maintain, troubleshoot and paralleling 3 X 2 megawatt generators.

Install, maintain and troubleshoot step-down and step-up transformer.

Install, maintain and troubleshoot HVAC system, boiler, chiller, heat pump and cooling tower.

Install, maintain and troubleshoot valves, sensors, switches, control actuator for industrial automation. DSC, PCS and SCALA.

Install, maintain and troubleshoot profibus, fieldbus, Modbus, and various serial communication for automation control

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