Administrative Assistant, Customer Service Specialist, Front Desk rec
Resume:
LAURA HERROD
Hesperia, CA *****
*************@*****.***
SUMMARY
Dedicated administrative assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Bringing expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Upbeat with friendly demeanor, bringing a detail oriented and decisive with sound judgement, good multitasking abilities and self motivated nature to handle diverse daily tasks with minimal oversight, Comfortable working alone or with a team to accomplish on-time and accurate clerical tasks. Expertise in resource allocation and schedule management. Equipped with an in-depth software knowledge and skill to quickly pick up tools and tricks
SKILLS
• Attention to Detail
• Customer Service
• Inventory Management and Planning
• Inventory Recordkeeping
• Decision Making
• Motivated Team Player
• Critical Thinking
• Problem-Solving
• Meeting Planning
• Data Entry Documentation
• Travel Administration
• Advanced MS Office Suite Knowledge
• Excel Spreadsheets
• Mail Management
• CRM and Office Management Software
• Task Prioritization
• Professional and Courteous
• Schedule Management and appointment
coordination
• Office Equipment Operation
• Strong Organizational Skills
• Document and File Management
• Verbal and Written Communication
• Research and Analytical Skills
• Meticulous Attention to Detail
• Judgment and Decision Making
• Multi-Line Telephone Systems
• Supply Inventory Control
• Inbound and Outbound Calling
• Customer Support
• Courteous with Strong Service Mindset
• Customer Account Management
• Understanding Customer Needs
• Issue and Complaint Resolution
• POS Systems and Ordering Platforms
• Software Troubleshooting
• Project Management
• Proactive Self-Starter
• Merchandise Orders and Exchanges
• Membership Inquiries and Renewals
• LiveChat Messaging
• Establishing and Maintaining Customer
Relationships
EXPERIENCE
SHAUNA MAXINE @ NAILS BY SHAUNA
Sarasota, FL
Administrative Assistant /Customer Support Specialist 03/2016 to 01/2022
• Delivered exceptional customer service through direct communication with clients and team members.
• Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
• Managed electronic calendars using Google Suite. and Calendly. Scheduled meetings, appointments and conference calls.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Handled incoming calls and directed callers to appropriate department or employee.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Directed customer communication to appropriate department personnel.
• Supported office operations, managed client correspondence, tracked records and handled internal communications using slack and trello
• Sorted incoming mail and disseminated correspondence to applicable departments.
• Maintained 100% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes using otter.ai software.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. SARASOTA FORD
Sarasota, FL
Receptionist 04/2011 to 06/2017
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
• Served as company concierge to employees requiring assistance help with travel arrangements.
• Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily
• Managed customer complaints and rectified issues to complete satisfaction.
• Pulled and organized requested documentation.
• Organized resources and staff necessary to handle requirements and maintain strong service levels.
• Maintained front office cleanliness and organized supplies to increase productivity.
• Determined needs of visitors and provided information or solutions.
• Signed for packages, recorded deliveries and distributed to personnel.
• Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
• Maintained office equipment, scheduling service to repair issues. EDUCATION AND TRAINING
GED 08/2000
Chantilly High School, Chantilly, VA
SOME COLLEGE (NO DEGREE): BUSINESS ADMINISTRATION
Community College of Philadelphia, Philadelphia, PA
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