Support Specialist Customer
Resume:
Roxanne Martinez Houston, TX
*******.***@*****.***
EXPERIENCE
Beloved Home Health, Houston, TX - Field Supervisor/Care Coordinator (Temporary)
● Coordinated care between clients and health care providers.
● Visited clients in their homeland carried out supervisor visits and attendant orientations.
● Logged provider schedules and hours for billing in TMHP portal.
● Transferred patient care from one agency to another, if necessary.
● Resolved conflict between providers and clients to reach mutual agreement to continue care..
Final Expense Direct, Houston, TX — Licensed Life Insurance Agent/Customer Support Specialist
09/2015 - 08/2022
● Contacted prospective customers to present information and explain available services.
● Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
● Interviewed prospective clients to learn about financial needs and discuss any existing coverage.
● Assisted clients in filling questionnaires and completing application forms.
● Obtained underwriting approval by completing application for coverage.
Resource Care Corp., Houston, TX — PHC Coordinator 08/2011 - 09/2015
● Leveraged office management systems for maintaining files and records.
● Served as liaison with technical support staff to facilitate equipment maintenance and repairs.
● Worked closely with clients to meet product and service needs.
● Handled administrative tasks for team members, helping projects run smoothly.
● Drafted and monitored employee scheduling to support effective resource allocation.
SKILLS
Employee Recruitment and
Hiring.
Day-to-day Business
Operations.
Policy and Procedure
Implementation.
Administrative Staff
Supervision
LANGUAGES
Spanish - Fluent (Reading,
Speaking & Writing)
REFERENCES
Available Upon Request
EDUCATION
Houston Community College, Houston, TX — Bachelor’s Degree In Arts
June 1997
Scarborough High School, Houston, TX — Graduated
June 1993
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