Timothy Wilson

202-***-**** adx1tl@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Experienced customer service professional offering nearly 10 years of assisting clients to obtain needed services. Consistently exceeding business and performance goals. Extensive customer service experience with vast and demanding populations. Continuously thriving in results-oriented environments.

EXPERIENCE

Service King Collision Washington, DC

Detail Technician/Porter 2016-Present

Disassemble, clean, and reassemble sprayers and power equipment, using solvents, wire brushes, and cloths for cleaning duties. Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application, using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters. Assists painter in pre-paint blending needs. Works with paint team to assist in keeping vehicle on track for scheduled delivery time. Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting. Buff and wax the finished paintwork.

Achievements:

Increased production by 40% by improving cleaning procedures.

Decreased expenses 23% by implementing faster safe processes.

Fathering Court Program DC Washington, DC

Call Center Representative 2018-2020

Fulfilled client service requests to their accounts, including, mutual fund transactions, address change, bank account information change and solutions to customer service inquiries. Used consultative approach to identify new services that maybe appropriate for client. Ensured efficient operation of the office by organizing and scheduling meetings. Coordinated the new hire process, distributes exit interviews and tracks/monitors responses, and conducts background checks/investigations. Maintained up-to-date employment records and personnel files including processing personnel actions accurately and timely, and inputting employment information in the Human Resource Information System. Assured proper authorization of payroll actions and validates/organizes payroll checks prior to distribution.

Achievements:

Increased call center customer service survey satisfaction from 68% to 98%.

Highest servicing call center record of 57 calls in one day.

Institute of Educational Sciences Washington, DC

Cable Technician 2013 - 2016

In depth knowledge of different types of cable distribution systems. Well versed in assembling and installing modular connectors. Proficient in implementing cut oral, cable splices and grounding infrastructure. Installed, maintained, and repaired cable TV and internet systems. Pulled, routed, or labeled CAT5 or CAT6 cable. Installed support structures, including cable racks, j-hooks, innerduct, and other related structures. Conducted thorough inspections of cable lines to ensure the system is working correctly. Tested and troubleshooted issues with network communication. Repaired related poles and towers to resolve cable issues.

Hospitality Staffing Solution Washington, DC

Event Staffer 2011- 2014

Unloaded equipment from trucks and setting up venues for events, including chairs and building stages.

Worked as an usher and ensured that seating arrangements adhere to fire code regulations. Ensured the event hall is clean and organized. Ensuring excellent levels of customer service to 500 patrons an event.

Assisted with setting up lighting and sound equipment. Worked at a concession stand and serving food and drinks. Inspected equipment for damage after use and checking it against an inventory list.

Packing up equipment when the event is completed.

EDUCATION & TRAINING

Career Training Institute 2011-2013

Sunrise Academy – High School Diploma 2004-2008

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