Help Desk It
Resume:
Kevin Griffin
Tennessee
OBJECTIVE:
Pursue a career in an Industry or profession where all my skills and experience can be used effectively.
SUMMARY-EXPERIENCE:
* *****: Police Officer, Corrections Officer, Prison Transport and Deputy Sheriff
5 years: On-line medical claims in HMO, PPO, POS and Major Medical areas
4 Years Active Duty Military Security and Operations with US Air Force 1985-1989
10 Years Insurance and Business to Business Sales, Management, Insurance Agent,
2 Years IT Help Desk Agent
3 Years Team Lead, Management and Business Owner 2011-2014
EMPLOYMENT:
Business Sales Specialist Dec 2022 – Present
VXI Global Solutions – Austin, TX
Responsible for selling LLC and Other Legal products to new, and existing Entrepreneurs, and meeting customer needs while
obtaining orders from existing or potential clients via outbound, and inbound cold calls..
Ensured that the customer is satisfied and adequately taken care of while making a purchase, and upselling and cross-selling
products that best fit the needs of the client.
Lead Team in Sales from day one, meeting and exceeding Sales Goals, and Metrics..
Medicare Sales Agent Aug 2022 –Dec 2022
Teleperformance – Los Angeles, CA
Review inbound Senior Medicare clients' health care plan and help them evaluate their needs against the services and coverage they
are eligible to receive.
Made recommendations about obtaining supplemental insurance and helping people understand their options for prescription drug,
vision, and dental policies.
Worked with Largest Medicare Supplement plans with Eligible Medicare Aged clients, and disabled clients help them choose the best plan in their
coverage area that fit all of their healthcare needs on a daily basis.
Remote IT Help Desk Technician Feb 2018 – Dec 2021
Prosphere – Barbourville, KY
Responsible for maintaining computer systems and other technologies in a business
setting. Installed hardware and troubleshoot computer issues, responded to IT
questions from company employees and updated malware protection devices to prevent
viruses or computer hacking.
Tenure security of data. Responsible for creating and administering new Software that
will keep the company functional in the event of a crisis. Developed innovative network
troubleshooting methods that reduce downtime and lower repair costs for End User.
Maintain Company Website and accounts against viruses, and Malware. Maintained
all cell phones, desk phones and email accounts. Office Equipment maintenance and
purchases. Installation of new workstations as needed.
Determined the maintenance and growth needs of the network, software systems and
determine the rationale and methods for upgrading company network software
programs each time an update is released. Monitored changing network technology and
delivered a technology update to the Owners annually.
Monitored and updated Service Now tickets for escalation as needed to Tier 3 Agents,
Updated, and assisted end users in logging on, change passwords, and updating credentials as
needed.
Deputy Sheriff- May 2017 – Feb 2018
Knox County Tenn – Knoxville, TN
Utilized to Maintain Security of and Supervise Inmates by
Surveillance In Buildings, Towers, and Other Security Posts/pods
assigned daily.
Monitor Inmates in Living Areas and During Work & Recreational
Activities. Escort Inmates between various Institutional areas.
Counsel Inmates on Minor Adjustment Problems due to disciplinary write
ups for violating inmate/institution rules and regulations.
Refer Serious Problems to Appropriate Staff Specialists. Take
Appropriate Action During Emergencies to Prevent Escapes and Suppress
Disorder.
Perform Periodic Inmate Counts. Conduct Searches of Inmates' Person,
Mail, Cell, Living Areas and Institutional Grounds.
Prepared Appropriate Paperwork Including Information Reports,
Extraordinary Occurrence Reports & Security Logs. Attend Required
Training & Maintain CPR & Firearms Certification.
Arrest, detain, shackle, and escort unruly inmates to segregation, or
to the hospital for violation of institutional rules and regulation
for care and disciplinary reasons.
Correctional Officer Nov 2016 – Feb 2018
Kentucky State Reformatory – Lagrange, KY
Utilized to Maintain Security of and Supervise Inmates by
Surveillance In Buildings, Towers, and Other Security Posts assigned
daily.
Monitor Inmates in Living Areas and During Work & Recreational
Activities. Escort Inmates between various Institutional areas.
Counsel Inmates on Minor Adjustment Problems due to disciplinary write
ups for violating inmate/institution rules and regulations.
Refer Serious Problems to Appropriate Staff Specialists. Take
Appropriate Action During Emergencies to Prevent Escapes and Suppress
Disorder.
Perform Periodic Inmate Counts. Conduct Searches of Inmates' Person,
Mail, Cell, Living Areas and Institutional Grounds. Arrest, detain,
and shackle Individuals Entering and Leaving grounds.
Prepare Appropriate Paperwork Including Information Reports,
Extraordinary Occurrence Reports & Security Logs. Attend Required
Training & Maintain CPR & Firearms Certification.
Fugitive Transport Agent (Officer In Charge) Oct 2015 - Oct 2016
PTS LLC Nashville TN
Transport including brief local transports, such as a medical, mass
or juvenile transport.
Arresting, feeding, and providing secure, safe, transport of
dangerous felons, using all forms of force, including, and not limited
to deadly force for the protection of the public.
Attending court hearings to transport prisoners to various
jurisdictions on a daily basis.
Trip planning, logging, and communicating with command post on update
of trips, and condition of prisoners, and vehicles.
Shackling, detaining, and transporting cross country male and female
fugitives, ensuring their safety and safety of the public.
Retail Store Owner Mar 2011 – Oct 2015
Suwanee Cleaners LLC– Suwanee, GA
Owner/Operator of 2 Dry Cleaning Establishments in Suwanee GA, and Atlanta GA
Responsible for Payroll, Marketing, Hiring, Firing, and Training all new, and existing employees.
Cash Reconciliation on a daily basis for both locations, Benefit Administration for 5 employees including and up to
disability, workers compensation, and healthcare.
EDUCATION:
RockHurst College – Kansas City, MO 1992-1993 Typing Speed 50 WPM 10 Key by Touch
Park College - Kansas City, MO 1993-1194
United State Air Force 1985-1989
Ashworth University 2009 Paralegal Certificate
Certified Notary Signing Agent
KG Notary Services LLC - Harrogate, TN
September 2021 to Present
Certified Notary, Mobile and in person. National Notary Assoc
April 2010 to November 2022
Skills:
Loss Control
Field Inspection
Vehicle Inspection
Loss Mitigation
ITIL Certification
ServSafe
CCNA
F Endorsement
CPR Certification
Life Insurance License
Insurance Producer License
MCSE
Food Handler Certification
Property & Casualty License
Food Handler Certification
Property & Casualty License
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