Customer Service Administrative Assistant

trudi jackson

**** ***** **. #**, ****** MT *****, 406-***-****

******@*****.***

To obtain a remote administrative assistant position.

Experience

December 7, 2021 – current

crew member, Hardee’s

Provide customer service at front counter and drive thru; stocking; cleaning; closer.

August 2017 - current

self-employed contractor

Criminal and civil background searches.

DoorDash food delivery.

April 4, 2011 – December 9, 2022

Deputy clerk / Jury clerk, Lewis and clark county clerk of district court

Customer service via in-person and phone; manage all incoming emailed documents to be filed to a case; open / close cases; maintain electronic files; manage and maintain 7,000 person jury pool; content manager for Clerk of District Court web pages; backup open / close money.

August 2005 – February 2011

student loan officer, the university of montana – helena

Customer service to students and parents via in-person and phone. Assist with applying for federal student aid; weekly data entry from the Department of Education; manage office work study students.

Education

may 2005

associate of applied science administrative and legal professional, The university of montana - helena

Maintained a 3.5 GPA; rewrote Student Handbook; work study in Financial Aid office which then moved to full time student loan officer.

may 2001

assiciate of applied science automotive techology, helena college of technoloty

One of two females in the automotive technology program.

Skills

●Customer service and records management

●Out-of-the-box thinking

●Teamwork

●Maintain record / customer confidentiality

●Multitasking

Activities

I love to work in my yard. I love baking and cooking. I love history. While with the Clerk of District Court I created the current jury process, wrote the policy and procedure manual for jury and for the former email filing process.

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