Data Entry Service Representative
Resume:
St. Albans, NY *****
Cell 347-***-****
E-mail: ************@***.***
Celeste Craft
Objective
To utilize my information processing background in a position with potential for advancement.
Work experience
5/2022 - 1/2023 Information Clerk I NYCHA Long Island City l
Answers telephone, mail, email and in-person inquiries and determines service required.
Requests customer information needed to respond to inquiries. Records customer information, inquiry, and resolution in the tracking system.
Receives payments and fees, processes and generates payments and adjusts records accordingly.
Refers to complex requests for reply. Keeps customers apprised of status and progress on unresolved service requests. Aids less experienced Customer Information Representatives in mastering procedures and systems.
Answers routine, frequently asked and scripted questions, and provides information about services. May prepare written replies using forms and form letters.
Updates inquiry tracking system to reflect actions taken, responses given and inquiries forwarded for further research and response.
Updates reference and source data and tables in agency Information Technology systems.
Uses computer databases and information technology systems to research information needed to respond to and track the progress of responses to mail, electronic, telephone and in-person inquiries. Enters customer information into databases to update personal records and accounts.
06/19-03/20 Program Associate MLTC/ Fidelis Care Rego Park
Outbound monthly phone calls to members to see if they are receiving their services
Documented notes in CCA
Mailing of PCSP’S/POC’s
Uploading of PCSP’s/POC’s
Programs used:
Epaces
Facets
CCA
Worked on fax project for fax team
Vendor Searches for UM Team
9/15-6/19 Childcare
Facilitating a safe environment for children mentally and physically
Creating task and activities for children to strengthen social skills
Utilizing various learning tools to teach children basic knowledge
Provided nutritious and filling meals
Supervised outdoor activities to promote exercise and healthy habits
01/14- 9/15 Global Contact Services Long Island City
Travel Planning/ Service Representative
Duties included scheduling all trip requests including the handling of demand and subscription services. Using the Adept Scheduling System to verify taxi authorizations. Knowledge of paratransit operations.
08/12-10/12 US MEDICAL STAFFING Long Island, NY
Patient Service Representative
QLMIG
Duties included making appointments for patients and cancellation of appointments via telephone. Duties also included entering of prescriptions into computer to send out to various pharmacies. Duties also entailed working in the call center or working at the main switchboard.
12//11 – 1/20/12 HILLSIDE MEDICAL Jamaica, NY
Medical Biller
Hillside Medical & Pain Management
Duties included the setting up of patient charts, faxing, filing, answering phones. Duties also included entering patient data and sending the submissions to the Ivan Clearing House. Duties also include paper billing and outside mailing
12/07 – 12/10 HRA New York, NY
Clerical Associate 1A
Office of Legal Affairs
Duties include the opening and closing of guardianship and eviction cases; also the closing of employment cases when doing overtime in the morning; and the preparation of files for lawyers to take to court; maintaining the filing system and retrieval of important documents. Occasional coverage of telephones for the General Council.
01/06 – 12/07 YMS New York, NY
Data Entry Specialist
Duties included data entry, filling, faxing, coping, and inbound/outbound call management. Developed strong client relationships in order to constantly update account information. Strong verbal and written communication skills were also vital to job performance.
1998 – 2002 JP MorganChase New York, NY
Data Entry Clerk
Operated in secured location known as a lockbox inputting sensitive tax information. All assignments completed within specified time allotted.
1991 - 1996 New York Hospital Medical Center of Queens Queens, NY
Telephone Operator/Communications Specialist
Handled all communication transmissions from Central Communications Hub using an AS400 switchboard. Duties included but not limited to: inbound/outbound calls, loudspeaker announcements for staff, visitors, & patients, beeper pages and house calls for physicians, monitoring of Blood Bank & O.P. Dialysis equipment malfunctions, and proper maintenance of all telephone extensions and room number assignment
1990 – 1991 Elmhurst Hospital Queens, NY
Office Associate
Responsible for updating Telephone Directory, confidential listings, distribution list and beeper directory. Coordinated messenger service, as well as, transportation requests for Community Board Members. Excellent communication skills were necessary to set-up daily recorded announcements.
Education
10/20/2010 – 1/20/12 Sanford-Brown-Institute-NYC NY, NY
Medical Billing & Coding Specialist
Completed 180 clock hours to obtain certificate in Medical Billing & Coding.
Course study included:
●Computer Applications
●Medical Terminology
●Medical Law and Ethic
●CPT-4 Coding Principles
●Health Insurance
●Health Care Systems
●Anatomy & Physiology – Levels of Organization/Urinary/Digestive
●ICD-9-CM Coding Principles
●Anatomy & Physiology – Integumentary/Musculoskeletal Systems
●Computerized Billing
●Anatomy & Physiology – Cardiovascular/Respiratory/Blood/Nervous Systems
●CPT-4 Surgical/Invasive Procedures Coding
●Medical Applications
●Career Development Skills
●CPT-4 Clinical & Radiological Procedures Coding
●Word Processing
●Medical Office Accounting
●Anatomy & Physiology – Lymphatic/Immune/Endocrine/Reproductive Systems
1989 Plaza Business Institute Queens, NY
Word Processing Certificate
Completed 45 college credits to obtain certificate in Word Processing
Reference furnished upon request
Skills
Typing 60wpm
PowerPoint
Gazelle 9/ Media Soft
Microsoft Excel
Access
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