Customer Service Human Resources

Glenda Spaulding

**** ***** ***** ** *******, NC 28107

931-***-**** *************@*****.***

MANAGEMENT PROFESSIONAL

Innovative and dynamic professional with management, customer service, and business development experience in the healthcare and retail business. Demonstrated success with leading employees toward organizational goals to impact profitability of organizations toward greater market share and customer satisfaction. Proven ability to establish strong relationships and communicate effectively in entrepreneurial settings with internal and external clients at all levels of an organization.

PROFESSIONAL EXPERIENCE

NANNY CLARKSVILLE, TN 2014-2018

Cared for 20 children in the course of 4 years.

Arts & Crafts, learning, making sure they were well cared for. Spent time doing numerous things, i.e.

going to park, museum, picnics, just having fun. Making sure homework was finished, baths were done.

Interacting with other children, providing meals, reading, playing games.

KENTUCKY FRIED CHICKEN/ CLARKSVILLE, TN 2010-2013

Inventory control, cooking

Cash analysis, cost control

Payroll and payroll discrepancies

Managed 15-20 staff on sales

Brookstone, Ft. Campbell, KY / Nashville, TN 2007– 2010

Store Sales Manager

Performed inventory control for several store locations resulting in cost savings of $.

Developed metric reporting to measure sales returns, payment, and payroll discrepancies.

Managed and motivated 7 person staff resulting in increased sales of $ over 2 year period.

Host Marriott Corporation, Grapevine, TX 1997 - 2007

Mult-unit manager / Human Resources / Loss Prevention

Managed daily operation of four restaurants resulting in increased sales of $ over a 2 year period.

Supervised and trained 40 person staff towards

Performed sales forecasting, profitability analysis, scheduling, ordering for $20M business.

TECHNICAL SKILLS SUMMARY

Operating Software: Windows 3.1, Windows 11, Windows NT, Windows XP, MS-DOS

Utility Packages: MS Excel, MS Word, Microsoft Project

EDUCATION

Associates Degree, Everest College Arlington, TX May 2006

Business Delta Vo-Tech Marked Tree, AR June 1985

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