ART MILLER

Pottsboro, TX *****

adx1p5@r.postjobfree.com

903-***-**** (mobile)

RESUME

QUALIFICATIONS SUMMARY

Strong technical skills, strong computer skills, good telephone demeanor, active listening skills. Detail oriented high-quality work. Strong customer service skills. Ability to grasp new procedurals and technologies quickly. Self-starter with good management and communication skills, verbal and written, good Excel skills. Proactive, self-led, and reliable. Ability to interpret and implement technical documentation and procedures. Experienced contractor working as field technician and remote worker. Technician experience in telecommunication and IT related positions. Fully set up for remote office operations.

WORK EXPERIENCE – Full-Time & Contractor - Information Technology – 2009-2023

CornerStone Staffing – client is Edmentum, Richardson, TX (May 2023 – present)

Customer Service Rep 1 – remote employee

In training currently for SalesForce software application usage, product knowledge, CourseWare and Apex educational remote learning platforms, and customer relations.

Amtrak (Tech Mahindra) (Nov 2021 – Feb 2022)

Service desk analyst

Resolve end user PC hardware and software issues by Cisco soft-phone application and remote computer access utilizing ServiceNow to enter and track customer requests for service. Active Directory utilized, password resets, hardware issues, etc. 100% remote activities.

Yardi Systems, Inc. – Santa Barbara, CA (July 24, 2020 – August 2022)

Independent Contract Photographer

Travel throughout the Dallas TX metroplex area photographing industrial real estate properties as assigned by project lead. Process and sort digital images and then upload to shared cloud server.

Avenu Insights & Analytics – Dallas, TX (Feb 23, 2017 – December 19, 2019 – layoff – workforce reduction) Professional 1 Service Delivery Client Network Services

Production operations on second shift involving remote file server data transfers conducted via RDP and LogMeIn.

Verification of data before and after transfers occur. Problem resolution. Indexing and linking of image files to database for customer use.

Yardi Systems, Inc. – Santa Barbara, CA (Nov 14 2016 – Jan 09 2017)

Independent Contract Photographer

Travel throughout the Fort Worth TX area obtaining images of real estate properties as assigned by project lead. Process and sort digital images and then upload to shared cloud server.

Safeway, Inc – Dallas / Fort Worth, TX (May 11 2015 – Sept 18, 2015)

Field Service Technician 3

Travel throughout the Dallas Metroplex responding to trouble tickets for Tom Thumb and Albertsons retail stores – repair of all systems, computers, POS, network equipment and installation and repair of Lexmark business laser printers. Imaging via PXE, DVD-ROM, USB device, MDT builds, SCCM for software deploys. Ordering of equipment and inventory. On-call duties included.

Staffing Technologies – for - The Home Depot – Las Colinas, TX (Feb 19 – March 27, 2015)

Computer Technician – Contractor

Short-term project providing local IT office coverage and assistance involving re-imaging, file transfers, and troubleshooting of Lenovo laptop computers – Windows 7 x64 and x86 builds. SCCM for imaging and software deploys. Project completed.

Insight Global – for - Bank of America - Dallas Metroplex area (Sept 3 – Sept 30, 2014)

Computer Technician – Contractor

Project involved on-site branch location installation of Canon imaging scanner device and new workstations running Windows 7 x64 OS for deployment. SCCM for imaging and software deploys. Troubleshooting the network as needed. Install, image by PXE, and de-install HP workstations as required. Daily data entry close out procedures. Project completed.

Sentari Technologies – for - City of Fort Worth – Fort Worth, TX (June 30, 2014 – July 18, 2014)

Computer Technician – Contractor

Project involves imaging of new client Dell 9010 workstations to Windows 7 x64 OS for deployment. Imaging via PXE, DVD-ROM, USB device, MDT builds, SCCM for software deploys. Verify applications load and install specialty software as needed. Specialty software install procedures as needed. Install and de-install Dell workstations. Project concluded.

Abacus Service Corp - for - NCR/Retalix – Plano, TX (Mar 25, 2014 - April 30, 2014)

Computer Technician – Contractor

Project involves migration of client Dell laptops from Windows XP to Win 7 x64, Win 8 OS deployment. Quality control, file transfer using Microsoft Windows Easy Transfer and SCCM, OS load by DVD image. Verify applications load and good function. Project concluded.

Advantage Technical Resourcing – for - GENERAL DYNAMICS – Richardson, TX

(Dec 10, 2013 – Mar 14, 2014) Computer Technician – Contractor

Project involves roll-out Windows 7 OS deployment and program load and configuration to end user desktop and laptop computers – Windows XP to Windows 7 migration. Quality control by cut sheet employment, file transfer using Microsoft Windows Easy Transfer and SCCM. PXE and Ghost imaging, assign print queues, AD work. Verify applications load and good function. Project completed.

Zycron, Inc. – for - HCA – Coppell, TX (Oct 8, 2013 – Nov 22, 2013)

Computer Support Technician – Contractor

Project involves roll-out OS deployment conducted by remote DameWare sessions to end user desktop and laptop computers – Windows XP to Windows 7 migration, assign printer queues. Quality control by cut sheet employment, file transfer using Microsoft Windows Easy Transfer and SCCM, assign printer queues, verify applications load and good function. Software break/fix procedures as needed. Project completed.

Experis – for - KPMG – Dallas, TX (May 10, 2013 – Sept 3, 2013)

Computer Support Technician – Contractor

Engage in imaging and quality control assurance procedures for new hire employee laptop preparation and configuration. Quarantine and wipe hard disc media procedures. Windows 7 Enterprise environment, standard Microsoft Office software, HP 84xx series laptops. Imaging via PXE, DVD-ROM, USB device, MDT builds, SCCM for software deploys. BMC Remedy ticket open & close procedures. Excel spreadsheet work. Project completed.

Pro Flex Personnel – for - Denton County - Technology Services - Denton, TX (Mar 1, 2013 – Apr 26, 2013)

Desktop Support Technician – Contractor

Resolve end user PC hardware and software issues by telephone, remote computer access, and on-site for all Denton County departments utilizing ServiceNow to enter and track customer requests for service. Windows 7 Enterprise environment, standard Microsoft Office software installs, refreshes and reimaging, software/hardware break fix. Other duties include vendor meets and special projects. 8-week project concluded.

Apolent Corporation – for - A I G Insurance/Dell - Dallas, TX (Nov 5, 2012 – Dec 27, 2012)

Desktop Engineer – Contractor – temporary project

Employed as tier 1 Service Desk engineer utilizing Service Now to enter and track incoming service ticket requests as phoned in by corporate-wide employees

Resolve corporate user PC hardware and software issues by telephone and remote computer access session (Bomgar) and SCCM – software issues included XP, Microsoft Office, password resets, mainframe applications, Wyse terminal & Citrix front end application. Contact users by email and telephone for scheduling and resolution of issues. Project completed.

Apex Systems – for - Dell / ADT/ - Dallas, TX (Mar 2012 – June 2012)

Desktop Engineer – Contractor – project work

Utilize Microsoft SCCM and Remote Desktop to conduct remote desktop installations and software break-fix procedures (Internet Explorer 8, Citrix, Flash, patches, etc) as part of an ongoing corporate-wide software deployment. Maintain spreadsheet database used to track software upgrade status and progress.

Contact users by email and telephone for scheduling and resolution of issues.

Utilize BMC Remedy IT Service Management Suite to administer user trouble tickets. Project completed.

WORK EXPERIENCE – Full-time Positions - Telecom – 2002-2011

Primus Software – for - AT&T – Atlanta, GA (Jun 2011 – Oct 31, 2011)

ESM Observer - Field Technical Specialist – Contractor - project work

Responsible for observing a complete work day as performed by field technicians executing work routines for the AT&T Wireless Mobility Network in the CA and south TX markets and U-Verse installations (including DSL) in the north TX market.

Traveling to various network cell sites and residential customer locations per day, a detailed time and motion study was conducted by using a hand-held data capture device to record all identified elements of specific tasks and work activities as performed by the field technicians. Data was then uploaded to supervisory personnel on a daily basis.

CSI, Inc./Covad – Dallas Metroplex, TX (Sept 06 – Mar 09)

Field Telecom Technician - sub-contractor

Travel throughout DFW Metroplex and surrounding counties visiting multiple sites per day to complete work tickets involving the installation, troubleshooting, and repair of business and residential T-1, ADSL, & IDSL/SDSL hard-wired copper loop circuits. Tone, test and troubleshoot. Vendor meets as needed for trouble ticket resolution. Central Office work for testing and verification of circuit pair(s).

Installation and programming of routers & bridges, and CPE (including wireless routers & Cisco VOIP routers for bundled T-1 circuits, including script uploads, utilize Internet Explorer for connectivity configuration and confirmation, TCP/IP configuration, some UNIX command line work, and hardware and software break-fix procedures. Cross connects and punch-down/termination of inside wiring, jacks, cat3, cat5 cabling, cable splicing, rebuilds.

VOLT TELECOM – Corona, CA (Dec 03 – Jun 06)

Field Telecom Technician

Installation and repair of residential and business POTS service for major CLEC's.

Cross connects and punch-down/termination of inside wiring, jacks, cat3, cat5 cabling, cable splicing, rebuilds, etc. Tone, test and troubleshoot.

Travel throughout DFW Metroplex and surrounding counties and northern Illinois region visiting multiple job sites per day.

Home office preparatory work conducted prior to departure to field for site visits.

GENERAL FIBER COMMUNICATIONS – Conshohocken, PA (Sept 02 - Oct 03)

Field Telecom Technician

Installation and repair of residential and business POTS telephone service for major CLEC.

Cross connects and punch-down/termination of inside wiring, jacks, cabling, splicing, rebuilds, etc. Tone, test and troubleshoot.

Home office preparatory work conducted prior to departure to field for site visits.

Area covered includes entire central to northern Illinois region running multiple tickets per day. Lead tech and project manager responsibilities included management of local area technicians; Supervisory activities including routing, support, resupply of consumables, payroll, and training.

COMPUTER SUPPORT TECHNOLOGIES / TELAMON – Elmhurst, IL (Apr 00 - Nov 13, 00)

Field Telecom Testing and Install Technician

Installation and repair of ADSL for residential and business Ameritech.net accounts on unbundled ADSL and bundled Voice over Data circuits. Contact with technical personnel for new installations, pre-test and vendor meet issues. Includes testing circuits utilizing test equipment. Testing, toning & tracing, punch-down on 66-block, inside-outside Cat5 wiring performed.

Installation and configuration of. PC’s, NIC, ADSL internal and external modems, connectivity and driver software, TCP/IP, and installation of VoData line filters. Customer interface includes walk-thru on connectivity issues. Area covered includes Cook, Lake, Du Page, and McHenry counties.

EDUCATION

COLUMBIA COLLEGE – Chicago, IL

courses included studies in photography and liberal arts – 2 yrs., no degree

SULLIVAN HIGH SCHOOL - Chicago, IL courses included mechanical drawing, architectural drawing, and history – diploma earned

TECHNICAL SUMMARY

Install Cisco, Samsung, Netopia, Siemens, Linksys, D-Link CPE, Ethernet and wireless routers.

Install and configure workstations and laptops, hardware and software break-fix, PC builds, component level hardware. Install and repair Lexmark, HP, and Epson network printers - replace consumables, replace and install fusers, rollers, maintenance kits, etc.

Microsoft Office 365, Active Directory, Microsoft Excel, Word, Internet Explorer, Communicator, Outlook, Firefox, Chrome, Safari, firewall apps (Microsoft, Comodo), internet security/anti-virus apps, Rumba, GPS mapping programs, others.

OS – x64 and x86 – Windows 11, Windows 10, Windows 8.1, Windows 7 Enterprise, Vista (SP 2), XP Pro SP 3.

Customer contact via service desk & case entry ticketing systems – Microsoft Dynamics CRM, Remedy, Service Now.

Install, troubleshoot, and repair telecom T-1, xDSL & POTS circuits. Cable testing utilizing Fluke testers.

Imaging procedures, data transfers, and OS migrations - WET, Bare Metal Lite Touch, PXE, RDP, SCCM, MDT, Ghost, Bomgar, LANdesk, and DameWare. TCP/IP, DNS, LAN/WAN administration.

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