Customer Service General Manager

Zachary Boudreaux - Certified beer server

*** **** *** ** # *** 337-***-****

Lafayette, la 70508 ****.*********@*****.***

WORK EXPERIENCE

Southern Hospitality Kitchen November 2021 - December 2022

• Bar back, bar tender, server, kitchen. Food prep, cooking, assist with making mixes, fixing drinks. Changing kegs, and serving customers. Beardless Brewhaus July 2020 - September 2021

• Assistant Brewer/Cellar man: Assist with brewing, keg beer, transfer beer, clean and sanitize kegs, clean brew area, routine maintenance, transfer grain, mill grain, measure salts and hops.

World of Beer & Blend June 2016 - September 2021

• Assistant General Manager: Coordinate schedule; code and itemize invoices; host events such as tastings, pint nights, food specials, and giveaways; Bartend, bar back, stock supplies, order supplies; customer service, manage accounts, manage money and day to day operations.

Brown Distributing June 2014 - June 2016

• Sales - Specialty Division: Manage accounts, perform sales calls, work with delivery drivers, and keep up to date with products and newly acquired breweries. Organize events; such as tastings, pint nights, new brewery release parties, and help with beer festivals.

Hopjack’s Filling Station September 2013 – July 2014

• General Manager: Work closely with distribution sales representatives to order beer and supplies; communicate with other General Managers of other Hopjack’s locations concerning events, beer, glassware, etc.; Order food supplies from Sysco; work with wine distributors to order wine and schedule tastings; host events such as tastings, pint nights, food specials, and giveaways; Bartender, cook, dishwasher, food preparation, stocking supplies, ordering supplies; as well as food orders from corporate office, customer service, manage accounts, manage money and day to day operations. Hopjack’s Filling Station May 2012 – September 2013

• Assistant Manager: Bartender, cook, dishwasher, food preparation, stocking supplies, assisting with ordering supplies; as well as food orders from corporate office, customer service, manage accounts, manage money and day to day operations. Any Lab Test Now!, October 2010 – December 2012

• Paramedic: Lab manager; Perform lab tests, draw blood samples, handle urine samples, perform DNA tests, customer service, sales, file paperwork and sensitive information. Manager: Order supplies, manage accounts, attend Chamber of Commerce meetings, cus- tomer service, attend to daily operations.

Escambia County EMS, January 2011 – June 2011

• Paramedic: Diagnose, treat, and transport patients in a period personal of crisis, as well as provide mutual aid with various fire departments and volunteer agencies. Lifeguard Ambulance, October 2010 – January 2011

• Paramedic: Diagnose, treat, and transport patients in a period personal of crisis, as well as provide mutual aid with various fire departments and volunteer agencies. Gates Volunteer Ambulance Service, April 2010 - August 2010

• Paid Staff Paramedic: Provide ALS backup with BLS or volunteer agencies in nearby townships, provide mutual aid via flycar. Work closely with volunteer drivers, EMTs, and dispatchers. Diagnose, treat, and transport patients in a period of personal crisis.

Monroe Medi-Trans, August 2009 - August 2010

• Paramedic: Diagnose, treat, and transport patients in a period personal of crisis, as well as provide mutual aid with various fire departments and volunteer agencies. Rural/Metro Ambulance, November 2008 - December 2008

• Paramedic: Diagnose, treat, and transport patients in a period of crisis. Mike Anderson's, January 2008 - May 2008

• Server: Serve customers, customer service, stock food, and prepare kitchen.

Acadian Ambulance, October 2004 – January 2008

• Paramedic: Diagnose, treat, and transport patients in a period of personal crisis.

• Insurance clerk: Locate and audit insurance claims and reimbursements on ambulance billing forms.

Hobby Lobby, February 2004 – October 2004

• Stockman: Load and unload freight, organize warehouse, customer service.

University Medical Center, September 2003 – February 2004

• Phlebotomist: Identifying correct patient, drawing blood, blood cultures, handling biohazard samples from patients.

Harbor Freight Tools, December 2002 – September 2003

• Stockman: Load and unload freight, organize warehouse, customer service, operate cash register

Raccoon Records, March 1999 – February 2003

• Customer Service: Assist customers, operate cash register, stock shelves, unload freight, opening and closing duties; including counting money, securing store, and controlling surveillance equipment.

*References available upon request.

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