Customer Service Representative

KEY COMPETENCIES

Basic Networking Networking Concepts Computer Fundamentals Server Administration Security Concepts Networking Concepts LAN/WAN Linux Active Directory Firewalls Excel/ Word Powerpoint Customer Service Self Starter Team Player reliable problem Solving Detailed Oriented Microsoft Office 365 Remote Access VMware DNS/DHCP TCP/IP SMTP Ethernet Cabling(Cat5) PCs/Laptops Wireless Routers TECHNICAL EDUCATION & TRAINING

California Institute of Arts & Technology National City, CA Graduation April 2022 Associate Of Applied science Degree in computer Information Systems Concentration in Networking.

Relevant courses completed:

IT Fundamentals Networking Fundamentals I & II Networking Security Networking security I

&II Windows server to Azure Cloud Concepts Azure Cloud Administration Installation and Configuration of Linux I & II DevNet Associate part I & II Advanced Security Practitioner Employment History

PREMIER DATA CENTER SERVICES AUGUST 2022 - JANUARY 2023 Data Center Technician

Install and maintain data servers and equipment. Maintaining an optical controlled environment for servers and troubleshooting network and server problems. MacArthur Drake Law Office January 2002 - January 2004 Legal Secretary

Provide administrative support for the attorney. Effectively communicate with witnesses, clients, colleagues and partners. Greet visitors, and perform initial screening of clients. Attend trials and type minutes. Write case briefs and synopsis of depositions, contracts and testimony. Produce and file various legal documents such as appeals, motions, or positions. Answer phone calls, take notes/messages and redirect calls when appropriate. Mepco Insurance Premium Financing May 1998 - August 1999 Customer Service Representative

Supply assistance to the communal and answer diverse questions from the public by questioning the individual, examining the situation and settling the problem. Providing information about the services they are receiving. Reviewing and evaluating information to determine eligibility and also update records needed for customers account.

Letitia Coleman

818-***-**** : ***************@*******.*** : 2302 Sunset Ridge Circle, Cedar Hill, TX 75104

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