Guest Service Services
Resume:
Sandra Farina
****************@*****.***
A bilingual, driven, energetic Administrative Assistant, Coordinator, Hospitality Manager/Supervisor. Highly productive, organized, and self-motivated with strong multitasking skills. Flexible and proven effective negotiation skills matching client/guest needs.
Experience
January 2023 to Present Hyatt Regency Newport Beach-John Wayne Airport- Supervisor
Schedules, Sales, Customer Representative, Guest Service Ambassador, Cashier, liaison to and with Housekeeping, Office Manager, Director of Sales and Management Team. Exceed guest service expectations. Explaining and cross training in timely matter. High standards in guest services and hospitality.
January 2022 to January 2023 Hyatt Regency-Night Audit Supervisor
Schedules, Sales, Night Audit, Customer Representative, Guest Service Ambassador, Cashier, work very closely with Housekeeping, Office Manager, Director of Sales and Management Team. Exceed guest service expectations. Explaining and cross training in timely matter. High standards in guest services and hospitality.
February 2021 to October 2021 TJ-Maxx Corporation- Guest Services Supervisor
Schedules, Sales, Customer Representative, Cashier Trainee- Merchandise Organization, Front end stocking and ordering. Working closely with customer return department. Exceed guest service expectations. Explaining and cross training in timely matter. Working closely with management team.
October 2018 to January 2021 Marriott International – Gaylord Resorts- Marriott Irvine & Residence Inn
Bonvoy Concierge Manager, Cross trained in Guest Services, Hotel procedures, scheduling, travel planning for A-list guest, appointment setting, guest deliveries, retail and marketing.
August 2016 to October 2018 Honda Center Stadium- Admin Assistant to A-list clients
VIP guest coordination, Top quality services to season ticket holders, reservationist and talent coordinator. Concert and Team coordinator.
January 2011 to July 2016 Sparty Corporation- Los Angeles- Event Specialist/Manager
Developed and coordinated special events for A-list clients. Contracted services such as Catering, rental equipment, event supplies, florals, photographers and video professionals. Hired all necessary staff for event set-ups, cleaning and breakdowns.
Education
· 1978 to 1980 Pierce College, Woodland Hills, CA – AA General Education Administration Hospitality
· AHLEI Hospitality Institute, Irvine, CA Leadership Manager Certification
· AHLEI Hospitality Institute, Irvine, CA Leadership Supervisor Certification
Skills
Fluent in Spanish
Highly effective under pressure and deadlines
Resolutionist
Strong phone skills
Creative Marketing techniques
Project Scheduler
Vendor Management
Software
Microsoft
Outlook
Excel
Colleague Advantage
Hot Sauce
PMS Opera
Micros
Marsha
I left my stuff
Showare
Packaging
Sertifi
Day Use
Zingle
Kipsu
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